IT Technician (Onsite & Remote) – MSP Support Pro

Entre Technology Services, LLC; Billings (MT); On-site; USD 40,000 - 60,000; Full time

Job summary

Entre Technology Services, LLC in Montana seeks Technician I/II/III to provide onsite and remote IT support for small and medium businesses. You will be responsible for installation, troubleshooting, and repair of computer systems and peripherals, with strong emphasis on customer service and clear communication.

Ideal candidates have 1–5+ years of IT support experience, proficiency with Microsoft technologies, Active Directory, and basic networking.

Qualifications

• 1-5+ years helpdesk/field-onsite technical support experience for small/medium businesses.
• Experience with Microsoft technologies including Windows client OS, Office 365, OneDrive, and SharePoint.
• Experience with Active Directory, Domain/Group Policy Administration, and Windows network administration.
• Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 in domain/workgroup environments.
• Experience with wired/wireless networks, DNS, DHCP, VPNs, WAN/LAN TCP/IP.
• Experience with security software for virus protection, spyware, malware, and spam.
• Experience supporting mobile devices.
• Experience with remote IT support tools.
• Willingness to learn new technologies quickly.

Responsibilities

• Daily time entry in service tickets with notes.
• Monthly billing at least 80% of typical month hours (~160 hours).
• Maintain professional behavior: punctuality, attendance, reliability.
• Work in fast-paced environment and meet deadlines.
• Be available for on-call approximately one week every three months.
• Occasionally work nights and weekends for maintenance/projects.
• Create knowledge base articles and update IT Glue documentation.

Skills

Customer Service

Network Troubleshooting

Desktop Administration

IT Help Desk

Operating System

Windows Server

Office 365

Active Directory

IT Support

Tools

NinjaOne

ConnectWise

Sophos

Unifi

Job description

Entre Technology Services, LLC in Montana seeks Technician I/II/III to provide onsite and remote IT support for small and medium businesses. You will be responsible for installation, troubleshooting, and repair of computer systems and peripherals, with strong emphasis on customer service and clear communication.

Ideal candidates have 1–5+ years of IT support experience, proficiency with Microsoft technologies, Active Directory, and basic networking.