Desktop & IT Support Technician II

Pieper Electric, Inc.; Town of East Troy (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

PPC Partners is seeking a Technician II, Desktop and Technical Support to be the first point of contact for IT issues and to resolve problems across hardware and software platforms. You will educate users, troubleshoot network issues, and coordinate with IT team on improvements while maintaining a focus on safety and confidentiality in a fast-paced environment.

Responsibilities include managing the IT Help Request board, assisting with WAN/LAN installations, evaluating new software, and ensuring

Qualifications

• Associate degree or 2–5 years relevant IT experience.
• Formal hardware/software training or certifications.
• Strong communication with customers via phone, email, or in person.
• Commitment to safety and confidentiality.

Responsibilities

• Provide timely, professional IT support to all users.
• Troubleshoot problems and implement long-term solutions.
• Train users on new or updated company-provided applications.
• Manage and track IT Help Request board.
• Assist with WAN/LAN installation & system optimization.
• Coordinate hardware/software purchases as needed.
• Collaborate on process improvements with IT team.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Education

Associate's degree in IT

PC hardware & software training

Tools

WAN/LAN administration

Job description

PPC Partners is seeking a Technician II, Desktop and Technical Support to be the first point of contact for IT issues and to resolve problems across hardware and software platforms. You will educate users, troubleshoot network issues, and coordinate with IT team on improvements while maintaining a focus on safety and confidentiality in a fast-paced environment.

Responsibilities include managing the IT Help Request board, assisting with WAN/LAN installations, evaluating new software, and ensuring