Empowering IT Desktop & Technical Support Specialist

PPC Partners Inc.; New Berlin (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

PPC Partners is seeking a Technician II, Desktop and Technical Support to be the first point of contact for IT issues across company hardware and software. You will resolve problems, track requests, and coach users on tools and workflows.

The role emphasizes troubleshooting, long-term solutions, and collaboration with the IT team to improve efficiency and service quality. A degree or 2–5 years IT experience, plus PC hardware/software training, are required.

Qualifications

• Associate's Degree in IT or related field, or 2–5 years relevant experience.
• Formal PC hardware and software training and/or certifications.

Responsibilities

• Provide timely, professional, and accurate support to all technology users.
• Troubleshoot problems and implement long-term solutions to prevent recurrence.
• Train users on new or updated company-provided applications.
• Manage and track IT Help Request board, ensuring resolution and user satisfaction.
• Identify opportunities to leverage technology and continuously improve processes.

Skills

Customer service

Strong communication

Problem solving

Time management

Multi-tasking

Professional appearance

Education

Associate's Degree in IT or related field

2-5 years relevant experience

Tools

PC hardware

Software training/certifications

Job description

PPC Partners is seeking a Technician II, Desktop and Technical Support to be the first point of contact for IT issues across company hardware and software. You will resolve problems, track requests, and coach users on tools and workflows.

The role emphasizes troubleshooting, long-term solutions, and collaboration with the IT team to improve efficiency and service quality. A degree or 2–5 years IT experience, plus PC hardware/software training, are required.