Onsite IT Support & Field Services Technician

Panpacificcement; Newport Beach (CA); On-site; USD 56,481 - 59,236; Full time

Job summary

Panpacificcement seeks an IT Support and Field Services Technician to deliver on-site and remote technical assistance across Newport Beach sites. You will support Windows workloads, Microsoft 365, AD, VPNs, and network devices, while maintaining documentation and asset records.

The role emphasizes proactive maintenance, detailed ticketing, and collaboration with vendors, intradepartment teams, and management to ensure business continuity.

Qualifications

• Two or more years in IT support, field services or help desk.
• Experience with Windows OS, Microsoft 365, and user account management.
• Familiarity with network basics and on-site equipment setups.

Responsibilities

• Provide Tier 1 and 2 technical support to end users.
• Install, configure, and maintain IT assets at multiple locations.
• Perform on-site visits to offices, plants, and remote locations.
• Document issues, resolutions, and changes in the ticketing system.
• Assist with onboarding, offboarding, and asset management.

Skills

Technical support

Customer service

Troubleshooting

Windows & Office 365

Active Directory

Networking basics

On-site support

Documentation

Education

Associate degree in Information Technology

Tools

Ticketing systems

RMM platforms

Remote support tools

Active Directory

Job description

Panpacificcement seeks an IT Support and Field Services Technician to deliver on-site and remote technical assistance across Newport Beach sites. You will support Windows workloads, Microsoft 365, AD, VPNs, and network devices, while maintaining documentation and asset records.

The role emphasizes proactive maintenance, detailed ticketing, and collaboration with vendors, intradepartment teams, and management to ensure business continuity.