IT Technician

Cardinal Services, Inc. of Indiana; Warsaw, Northern (IN, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Training & Continuing Education

Vacation, Sick and Personal Time

Holiday Pay

Job summary

Cardinal Services/Easterseals Northern Indiana (ENI) in Warsaw, IN, is seeking an IT Support Technician to provide first-line technical support to staff across multiple facilities. The role troubleshoots hardware/software, supports computers and mobile devices, and assists with network and security systems to ensure secure and reliable access.

The ideal candidate has strong technical skills, good communication, and the ability to manage priorities in a multi-site environment.

Qualifications

• Associate's degree in IT or related field or equivalent experience.
• 1–3 years IT support experience, multi-site preferred.
• Experience with Microsoft 365, Windows OS, Active Directory, and remote support tools.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Respond to IT support tickets in a timely, professional manner.
• Provide in-person, phone, and remote technical support.
• Set up and configure computers, laptops, Chromebooks, mobile devices, printers.
• Create, modify, and deactivate user accounts and access permissions.
• Support Microsoft 365, VPN, Remote Desktop, Windows, and Active Directory.

Skills

Microsoft 365

Windows OS

Active Directory

Remote support tools

Customer service

Multi-site coordination

Education

Associate's degree in IT or related field

Bachelor's degree preferred

Tools

VMware

OneDrive/SharePoint

Mobile Device Management

Job description

Cardinal Services/Easterseals Northern Indiana (ENI)
Location: Warsaw, Indiana
Department: Technology
Job Type: Full-time, Monday-Friday 8:00 am-5:00 pm

Pay Rate: Starting rate $18.95 pay based on experience

Cardinal Services is seeking an IT Support Technician to provide first-line technical support to staff across our facilities and locations.

This position will troubleshoot hardware and software issues, support computers and mobile devices, manage user accounts, assist with network and security systems, and help ensure staff have secure and reliable access to the technology they need.

The ideal candidate is a dependable problem-solver who enjoys helping people, has strong technical skills, and can manage multiple priorities in a multi-site environment.

Job Summary

• Respond to and resolve IT support tickets and user requests in a timely, professional manner.
• Provide in-person, phone, and remote technical support.
• Set up and configure computers, laptops, Chromebooks, mobile devices, printers, and other technology.
• Create, modify, and deactivate user accounts and access permissions.
• Support Microsoft 365, VPN, Remote Desktop, Windows, and Active Directory environments.
• Assist with cybersecurity practices including MFA, password management, antivirus, and software updates.
• Perform hardware maintenance, upgrades, installations, and troubleshooting.
• Support the deployment of new technology, including network equipment and telephony systems.
• Maintain accurate IT asset, service, and configuration records.
• Support IT compliance with HIPAA, CARF, and internal security requirements.
• Assist with audits, documentation, and incident response procedures.
• Monitor device performance and complex server, backup, networking, and infrastructure issues.
• Provide basic staff training on technology, cybersecurity, and proper device use.
• Provide on-site support for cameras, badge access, and other physical security technology.
• Communicate technology updates and scheduled maintenance to staff.

Requirements

• Associate's degree in Information Technology or a related field, or equivalent applicable experience. Bachelor's degree preferred.
• 1–3 years of hands-on IT support experience, preferably in a multi-site environment.
• Experience with Microsoft 365, Windows OS, Active Directory, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and commitment to security best practices.
• Valid driver's license, safe driving record, and proof of auto insurance.
• Ability to successfully complete required background and registry checks and other screenings.

Preferred

• Experience with VMware or other virtualization platforms.
• Experience with OneDrive, SharePoint, and mobile device management.
• CompTIA A+, Network+, or Security+ certification.
• Microsoft Modern Desktop Administrator certification.
• VMware or other virtualization-related certifications.
• Health Insurance: Employee, Employee Child, Employee Spouse, or Family coverage.
• Company-Paid Life Insurance & Long-Term Disability
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Retirement Plan
• Vacation, Sick and Personal Time
• Holiday Pay
• Flexible Scheduling
• Paid Training & Continuing Education
• Tuition Assistance
• Employee Referral Bonus

Equal Employment Opportunity

Cardinal Services is an Equal Opportunity Employer and complies with ADA guidelines.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.