IT Field Technician

Community Options Job Board; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Insurance Benefits

Paid Holidays—Including a Birthday Holiday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Job summary

A national non-profit agency is seeking a Full-Time IT Field Technician in Pittsburgh, PA. This role focuses on providing IT services and support, including smart home technology installations. Candidates should have at least two years of IT experience, excellent troubleshooting skills, and a valid driver's license. The position offers competitive insurance benefits, generous PTO, and opportunities for career growth. Interested applicants may send their resumes to the provided email address.

Qualifications

• Minimum two years of professional IT experience required.
• Valid driver's license required.
• Experience supporting Android and iPhone is a plus.

Responsibilities

• Provide prompt, courteous IT support company-wide.
• Diagnose and troubleshoot hardware and software issues.
• Document and track technical problems and solutions.
• Install and support smart home technology.
• Travel to regional offices to resolve IT issues.

Skills

Customer support

Hardware troubleshooting

Software troubleshooting

Logical troubleshooting

Time management

Interpersonal skills

Attention to detail

Tools

Windows operating system

Mobile Device Management

LAN administration

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA. The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.

Starting pay is $50,000/annually

Responsibilities

• Provide prompt, courteous support company wide, in person, phone, or email
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to regional offices to troubleshoot and resolve issues
• Travel to regional homes to install and support smart home technology
• Document, track, and monitor technical problems and solutions
• Inform management of recurring problems
• Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
• Identify and elevate situations requiring urgent attention
• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned
• Minimum two years of professional IT experience
• Valid driver's license
• Experience supporting Android and iPhone, Mobile Device Management a plus
• Working knowledge of printer management
• Experience working with LAN administration
• Logical troubleshooting skills
• Excellent time management, interpersonal skills, and a high-level attention to detail
• Understanding of best security practices and continual updating of knowledge base

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Send Resumes to: [e-mail]

Community Options is an Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.