IT Technician ~ Information Systems

Sidney Health Center; Sidney (MT); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Sign On Bonus Available

Job summary

Sidney Health Center is seeking an IT Technician to join our I CARE team in the Information Systems department. This full-time role focuses on first-level service desk support, telephony and printing support, and desktop/endpoint assistance to keep care teams connected and productive.

Our team values a patient-centered approach, opportunities for growth, and a supportive work-life balance. SHC offers competitive wages and a comprehensive benefits package in a community-focused setting.

Qualifications

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts and the ability to ask clarifying questions to identify the actual problem.

Responsibilities

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer fleet, including queues, drivers, and consumables.
• Provide responsive customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to knowledge base.
• Escalate physical/low-voltage and server/platform issues to specialists.

Skills

Customer service

Technical support

Troubleshooting

Curious learner

Education

High school diploma

Tools

XMedius

Ticketing system

Job description

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Sign On Bonus Available

Join our I CARE team at Sidney Health Center for the competitive wages, benefit package, ability to obtain a wide variety of experience, family-like atmosphere, and great work life balance. Sidney Health Center is proud to be among a select few organizations who have been named a Top 100 Critical Access Hospital and named a Five Star Hospital and Nursing Home.

Our pride shows!

About Us

Sidney Health Center is a not-for-profit community based medical center that has been serving people in the MonDak region for more than 100 years. Our passion for caring is shared by doctors, nurses and over 500 employees and volunteers. This commitment to caring is our allegiance to the community as we strive to provide “Exceptional Care for Life” while offering many services that are rarely found in like-size communities. From state-of-the-art imaging services to cancer care to a locally-owned air ambulance service, Sidney Health Center combines the modern medical amenities with a small-town agriculture-based community.

The Position: IT Technician~ Information Systems

Employment Status: Full-Time

Compensation: $28.50 Per hour starting wage, aligned with internal pay structure and experience

Essential Job Functions:

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets to the appropriate specialist when deeper support is needed.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing and auto-attendants, the on-call phone, overhead paging, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer (MFP) fleet, including print queues, drivers, and consumables.
• Support clinically critical wristband, label, and lab printers.
• Provide responsive, courteous customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to the department's knowledge base.
• Escalate physical/low-voltage and server/platform issues to the appropriate specialists.

Minimum Qualifications:

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts, including the discipline to ask "what’s the actual problem?" before reaching for a fix.
• Curious, coachable, and eager to learn and grow into greater technical depth over time.

Position Summary:

Sidney Health Center is seeking IT Technician to join our I CARE team in the Information Systems setting. Essential duties of the position include first-level service desk support, telephony and printing support, and desktop and endpoint support. If you enjoy serving others through purposeful work, Sidney Health Center is the place for you. The Information Systems team is critical to keeping caregivers connected to the technology they rely on to deliver exceptional patient care. As a major employer in Richland County, Sidney Health Center offers competitive wages and a benefit package that support a great work-life balance.

Sidney Health Center (SHC) is an Equal Opportunity (EEO) employer. All persons of either sex, of all races, nationalities and religions, disabled or nondisabled, veteran or non, of all ages, as authorized by law, are encouraged to apply for any position at SHC for which they consider themselves qualified according to the position announcement.