IT Technician, Information Systems | Sign-On Bonus

Sidney Health Center; Sidney (MT); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Sign On Bonus Available

Job summary

Sidney Health Center is seeking an IT Technician to join our I CARE team in the Information Systems department. This full-time role focuses on first-level service desk support, telephony and printing support, and desktop/endpoint assistance to keep care teams connected and productive.

Our team values a patient-centered approach, opportunities for growth, and a supportive work-life balance. SHC offers competitive wages and a comprehensive benefits package in a community-focused setting.

Qualifications

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts and the ability to ask clarifying questions to identify the actual problem.

Responsibilities

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer fleet, including queues, drivers, and consumables.
• Provide responsive customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to knowledge base.
• Escalate physical/low-voltage and server/platform issues to specialists.

Skills

Customer service

Technical support

Troubleshooting

Curious learner

Education

High school diploma

Tools

XMedius

Ticketing system

Job description

Sidney Health Center is seeking an IT Technician to join our I CARE team in the Information Systems department. This full-time role focuses on first-level service desk support, telephony and printing support, and desktop/endpoint assistance to keep care teams connected and productive.

Our team values a patient-centered approach, opportunities for growth, and a supportive work-life balance. SHC offers competitive wages and a comprehensive benefits package in a community-focused setting.