IT Technician II Onsite IT & User Support Specialist

Banner Health; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking an IT Service Delivery professional to support business planning, tactical execution, and technology integration on-site. The role emphasizes collaborating with stakeholders to ensure reliable IT services and customer satisfaction.

You will troubleshoot desktop, mobile, and network issues, participate in on-call rotations, and maintain current technical knowledge through ongoing training.

Qualifications

• Associate’s degree or two years of related IT experience.
• Proficient with desktop, mobile devices and network connectivity.
• Knowledge of Microsoft Office 365 applications.
• Excellent communication and organizational skills.

Responsibilities

• Maintains knowledge of standard work routines and day-to-day activities.
• Applies intermediate level instructions to resolve IT problems with varied complexity.
• Communicates effectively with internal and external customers.
• Provides cross coverage for Help Desk, Desktop Support or AV teams.
• Participates in meetings and planning sessions across departments.

Skills

IT Troubleshooting

Customer service

Communication

Teamwork

Education

Associate degree

Tools

Office 365

Job description

Banner Health in Phoenix, AZ is seeking an IT Service Delivery professional to support business planning, tactical execution, and technology integration on-site. The role emphasizes collaborating with stakeholders to ensure reliable IT services and customer satisfaction.

You will troubleshoot desktop, mobile, and network issues, participate in on-call rotations, and maintain current technical knowledge through ongoing training.