IT Technician II

bannerhealth; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Banner Health in Phoenix, Arizona, is seeking an IT Service Delivery professional to support business planning, tactical execution, and IT service integration. The role prioritizes customer satisfaction and requires documenting issues and coordinating with teams on infrastructure, networks, and applications.

This on-site position runs weekdays from 8:00 to 5:00 with rotating on-call every 10 weeks. Banner Health offers a comprehensive total rewards program and opportunities across disciplines.

Qualifications

• Associate's degree or two years of related IT experience is required.
• Proficient in desktop, mobile devices and network connectivity; Microsoft Office 365 knowledge required.
• Ability to troubleshoot complex issues and communicate with customers; organized in daily responsibilities.

Responsibilities

• Maintains knowledge of standard work routines, equipment and day-to-day activities.
• Applies intermediate level instructions and procedures to resolve IT problems; selects best option.
• Communicates effectively with internal and external customers; supports IT infrastructure, networks, hardware and applications.
• Supports Help Desk, Desktop Support or Audio/Visual teams as needed.

Skills

IT support

Communication skills

Problem solving

Documentation

Education

Associate's degree or two years of related IT experience

Tools

Microsoft Office 365

Job description

Primary City/State: Phoenix, Arizona

Department Name: IT Service Delivery

Work Shift: Day

Job Category: Information Technology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

In this position you would be responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams..

This position is onsite at Banner Health Corporate Center Phoenix, Arizona. In this role you would work Monday-Friday from 8-5 on site with rotating on-call every 10 weeks .

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

• Maintains knowledge of standard work routines, equipment and day-to-day activities and/or routines.
• Applies intermediate level instructions and procedures to resolve information technology related problems of varying complexity. Chooses best alternative from group of known possibilities. Demonstrates flexibility to adapt to various situations.
• Demonstrates communication skills. Self-directed in completing daily responsibility. Demonstrates initiative in timely completion of assigned task. Responds to standard requests from internal and/ or external customers. Interacts primarily with department peers and/ or personnel, internal and external customers.
• Completes assignments within established procedures. Frequent review of work results. Maintains an organized and clean environment.
• Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
• Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Associate's degree or two years of related experience in Information Technology is required.

Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizatio