IT Technician I — Public Utility IT Support

Charleston Water System Careers; Charleston (SC); On-site; USD 53,000 - 79,000; Full time

Job summary

Charleston Water System Careers in Charleston, SC is seeking an IT Technician to maintain computer systems and support staff across offices. You will install hardware, troubleshoot issues, update malware protection, and assist with technical projects.

The role requires strong problem solving, teamwork, and the ability to respond to IT questions from colleagues by phone or email while ensuring security and data integrity.

Qualifications

• Experience providing technical support to staff and customers.
• Ability to troubleshoot hardware and software issues.
• Familiarity with setting up PCs and peripheral devices.
• Knowledge of malware protection basics and security practices.

Responsibilities

• Directly assists IT staff in resolving hardware and software issues.
• Maintaining working components through repair or replacement.
• Handling customer technical support cases via phone and email.
• Assisting users with hardware and software challenges.
• Set up PCs and peripheral devices, and deploy new equipment.
• Dispatch service requests to appropriate IT personnel.
• Escalate issues when needed.
• Maintain records of interactions and problems.

Skills

Technical support

Hardware troubleshooting

PC setup

Customer service

Job description

Charleston Water System Careers in Charleston, SC is seeking an IT Technician to maintain computer systems and support staff across offices. You will install hardware, troubleshoot issues, update malware protection, and assist with technical projects.

The role requires strong problem solving, teamwork, and the ability to respond to IT questions from colleagues by phone or email while ensuring security and data integrity.