IT Technician I 26-115

Charleston Water System; Charleston (SC); On-site; USD 53,000 - 79,000; Full time

Job summary

Charleston Water System is seeking an IT Technician I to maintain computer systems, install hardware, and troubleshoot issues in a collaborative team. The role supports staff across the organization and contributes to malware protection and security documentation.

The position requires an Associate’s degree in a computer-related field or equivalent experience, strong Windows and Microsoft 365 skills, and dependable, detail-oriented work habits. Evening and weekend shifts may be required.

Qualifications

• Associate’s degree in a computer related field and two (2) years of experience in help desk/PC Support operations OR five (5) years of increasingly responsible experience in help desk/PC Support operations.
• Must be able to utilize, comprehend, and implement information and recommendations of a technical nature contained in reference manuals, texts and local documentation, and online assistance.
• Must demonstrate personal computer skills to include Current Windows operating systems, and Microsoft 365 applications.
• Prior work record indicating dependability and conscientiousness.

Responsibilities

• Directly assists IT Technician II, III in resolving reported hardware and software issues.
• Maintaining working components through repair or replacement
• Handling customer technical support cases through phone and email submission
• Assist with creation and maintenance of security/process/SOI documentation.
• Dispatch incoming service requests to the appropriate technical support personnel.
• Follow up with users as needed to ensure any problems are resolved.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer support

Documentation

Education

Associate’s degree in a computer related field

Job description

Job Description

IT Technician I

Job Announcement No: 26-115

Vacant Position(s): 1

Department: Information Technology

Applications Accepted through Sunday, September 13, 2026

Salary Range: $52,873.60 ($25.42/hr.) - $79,331.20 ($38.14/hr.)

Hiring Range: $52,873.60 ($25.42/hr.) - $66,102.40 ($31.78/hr.)

Grade: 107

Hours: 7:30am – 4:00pm

Position Summary

An IT Technician is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company associates and updating malware protection devices to prevent viruses or computer hacking.

Essential Functions

IT Technicians strive to keep the technology of their company in good working order and accessible to customers and staff. They also collaborate closely with their team, ensuring each situation is thoroughly resolved, and all components are in working order. IT Technicians have the following responsibilities:

• Directly assists IT Technician II, III in resolving reported hardware and software issues.
• Maintaining working components through repair or replacement
• Handling customer technical support cases through phone and email submission
• Assisting customers and staff with hardware and software challenges
• Assist with creation and maintenance of security/process/SOI documentation.
• Manage technical support cases through phone, email or personal interaction.
• Assist users in troubleshooting common computer issues or concerns.
• Assist end users with hardware repair or replacement.
• Unboxing of new equipment
• Set up PCs and peripheral devices.
• Dispatch incoming service requests to the appropriate technical support personnel.
• Escalate technical issues to appropriate person or department when needed.
• Maintain accurate records of interactions with customers and recurring user problems.
• Follow up with users as needed to ensure any problems are resolved.
• Directly assists development team in scheduling, troubleshooting, and completion of test project requirements.

Additional Duties

• Must be available for assignment on all shifts during scheduled and unscheduled associate absences and be able to work flexible hours at short notice or during emergency situations.
• Must be available for assignment at all CWS physical locations for IT support assistance.
• Ability to work under pressure and meet required deadlines.
• Perform other related duties as assigned.

Physical Requirements, Activities, and Working Conditions

• Constantly changing from sitting to standing position.
• Must be able to work in a single technician environment with no assigned on-site backup or minimal assistance.
• Repetitive motions - substantial movements of the wrists, heads, hands, and/or fingers.
• Ability to lift 50 pounds. Objects greater than 50 lbs. require a two-person operation.
• Ability to ascend and descend three flights of stairs.
• Ability to operate and maintain motor vehicles.

Education And/or Experience

• Associate’s degree in a computer related field and two (2) years of experience in help desk/PC Support operations OR five (5) years of increasingly responsible experience in help desk/PC Support operations.
• Must be able to utilize, comprehend, and implement information and recommendations of a technical nature contained in reference manuals, texts and local documentation, and online assistance.
• Must demonstrate personal computer skills to include Current Windows operating systems, and Microsoft 365 applications.
• Prior work record indicating dependability and conscientiousness.

Licenses, Certifications, Registrations

• Valid South Carolina Driver's License required.

Training Needs

• OSHA and Departmental safety training as required.
• Skills Based Training.
• Standard Operating Instruction (SOI) per department requirements.
• ISO 14001 standards for department and company.
• See Department Competency and Training Matrix for this position

Potential Career Path

ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION

DEPENDS UPON INDIVIDUAL QUALIFICATIONS AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION.

• IT Technician II
• IT Technician III