IT Technician I 26-115

Charleston Water System Careers; Charleston (SC); On-site; USD 53,000 - 79,000; Full time

Job summary

Charleston Water System Careers in Charleston, SC is seeking an IT Technician to maintain computer systems and support staff across offices. You will install hardware, troubleshoot issues, update malware protection, and assist with technical projects.

The role requires strong problem solving, teamwork, and the ability to respond to IT questions from colleagues by phone or email while ensuring security and data integrity.

Qualifications

• Experience providing technical support to staff and customers.
• Ability to troubleshoot hardware and software issues.
• Familiarity with setting up PCs and peripheral devices.
• Knowledge of malware protection basics and security practices.

Responsibilities

• Directly assists IT staff in resolving hardware and software issues.
• Maintaining working components through repair or replacement.
• Handling customer technical support cases via phone and email.
• Assisting users with hardware and software challenges.
• Set up PCs and peripheral devices, and deploy new equipment.
• Dispatch service requests to appropriate IT personnel.
• Escalate issues when needed.
• Maintain records of interactions and problems.

Skills

Technical support

Hardware troubleshooting

PC setup

Customer service

Job description

We're a public water and wastewater utility serving the greater Charleston area. Our water and wastewater services protect public health and the environment, provide fire protection, and support our economy.We’re always looking to add talented, enthusiastic people to our team!

About Charleston Water System

We're a public water and wastewater utility serving the greater Charleston area. Our water and wastewater services protect public health and the environment, provide fire protection, and support our economy.We’re always looking to add talented, enthusiastic people to our team!

About Charleston Water System

We're a public water and wastewater utility serving the greater Charleston area. Our water and wastewater services protect public health and the environment, provide fire protection, and support our economy.We’re always looking to add talented, enthusiastic people to our team!

About Charleston Water System

We're a public water and wastewater utility serving the greater Charleston area. Our water and wastewater services protect public health and the environment, provide fire protection, and support our economy.We’re always looking to add talented, enthusiastic people to our team!

Applications Accepted through Sunday, September 13, 2026

Salary Range: $52,873.60 ($25.42/hr.) - $79,331.20 ($38.14/hr.)

Hiring Range: $52,873.60 ($25.42/hr.) - $66,102.40 ($31.78/hr.)

Grade: 107

Hours: 7:30am – 4:00pm

Position Summary:

An IT Technician is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company associates and updating malware protection devices to prevent viruses or computer hacking.

Essential Functions:

IT Technicians strive to keep the technology of their company in good working order and accessible to customers and staff. They also collaborate closely with their team, ensuring each situation is thoroughly resolved, and all components are in working order. IT Technicians have the following responsibilities:

• Directly assists IT Technician II, III in resolving reported hardware and software issues.
• Maintaining working components through repair or replacement
• Handling customer technical support cases through phone and email submission
• Assisting customers and staff with hardware and software challenges Assist with creation and maintenance of security/process/SOI documentation.
• Manage technical support cases through phone, email or personal interaction.
• Assist users in troubleshooting common computer issues or concerns.
• Assist end users with hardware repair or replacement.
• Unboxing of new equipment
• Set up PCs and peripheral devices.
• Dispatch incoming service requests to the appropriate technical support personnel.
• Escalate technical issues to appropriate person or department when needed.
• Maintain accurate records of interactions with customers and recurring user problems.
• Follow up with users as needed to ensure any problems are resolved.
• Directly assists development team in scheduling, troubleshooting, and completion of test project requirements.

Additional Duties

• Must be available for assignment on all shifts during scheduled and unscheduled associate absences and be able to work flexible hours at short notice or during emergency situations.
• Must be available for assignment at all CWS physical locations for IT support assistance.
• Ability to work under pressure and meet required deadlines.
• Perform other related duties as assigned.

Physical Requirements, Activities, and Working Conditions

• Constantly changing from sitting to standing position.
• Must be able to work in a single technician environment with no assigned on-site backup or minimal assistance.
• Repetitive motions - substantial movements of the wrists, heads, hands, and/or fingers.
• Ability to lift 50 pounds. Objects greater than 50 lbs. require a two-person operation.
• Ability to ascend and descend three flights of stairs.