IT Technician I: Helpdesk & Hardware Support

Lancaster County Government; Lancaster (SC); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Lancaster County Government is seeking an IT Technician I to deliver frontline technical support to county staff. Under supervision, you will handle service requests, troubleshoot hardware and software problems, and provide remote and deskside assistance to keep endpoints productive.

You will assist with deployments, asset management and documentation in the ticketing system while delivering courteous service and clear status updates to users.

Formación

• High school diploma or GED; technical degree preferred.
• 1–2 years in a helpdesk or technical support environment highly desired.
• Excellent oral, written and customer service skills.

Responsabilidades

• Provide first- and second-level IT support to County employees.
• Perform remote and deskside support for desktops, laptops, mobile devices, printers, scanners, peripherals, and supported software.
• Triage, document, and resolve service requests; escalate to senior IT as needed.
• Assist with preventive maintenance, deployments and asset management.
• Maintain accurate support documentation in the ticketing system; communicate status to users.
• Interface with end users at all levels and coordinate with vendors for hardware issues.

Conocimientos

Customer service

Oral communication

Written communication

Problem solving

Educación

High school diploma / GED

Technical degree preferred

Descripción del empleo

Lancaster County Government is seeking an IT Technician I to deliver frontline technical support to county staff. Under supervision, you will handle service requests, troubleshoot hardware and software problems, and provide remote and deskside assistance to keep endpoints productive.

You will assist with deployments, asset management and documentation in the ticketing system while delivering courteous service and clear status updates to users.