IT Technician

SGS Consulting; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

SGS Consulting is seeking an IT Technician to support customers by resolving semi-complex technical account and connectivity problems in a fast-paced environment. You will document incidents and requests to help identify recurring issues, work on semi-complex tasks within a technical or paraprofessional area, and escalate complex problems to other teams when needed.

This role requires 1–3 years of relevant experience, familiarity with ServiceNow ITSM, and basic Active Directory administration to

Qualifications

• 1–3 years of successful experience in Access Management, Help Desk, Service Desk, or IT Support responsibilities.

Responsibilities

• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Skills

Access Management

Help Desk

Service Desk

IT Support

Education

High School Diploma

Tools

ServiceNow ITSM

Mainframe

Microsoft Active Directory

Job description

Job Responsibilities:

Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.The IT Technician performs semi-complex work within technical or paraprofessional area.Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.Documents and refers complex, unusual problems to other support teams.Skills: ; Required Skills &; Experience:One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.Basic account management skills and knowledge in regards to the creation, modification and termination of user accounts across multiple platforms.Skills:

Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.

Education/Experience:

HS Diploma or equivalent.