Help Desk Technician - Fast, Impactful IT Support & Growth

Maple City Health Care Center, Inc.; Goshen (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Professional development

Epic training

Career growth

Inclusive culture

Impact on community

Job summary

Maple City Health Care Center, Inc. is seeking a Help Desk Technician/L1 to join our IT team and support staff across Windows-based systems. You will manage tickets, diagnose issues, and help maintain computer hardware and software, with documentation and clear communication as key duties.

Ideal candidates have at least 1 year in IT, an associate degree or higher, and a willingness to learn new technologies. This on-site role offers growth within a supportive healthcare IT environment.

Qualifications

• Associate degree is preferred; experience may substitute for education.
• Minimum 1 year in IT industry preferred.
• Ability to manage multiple tasks and document processes.

Responsibilities

• Effectively manage Help Desk tickets in a timely manner.
• Work with Microsoft Entra, Intune, Azure and related tools.
• Respond to staff issues via phone, email and chat.
• Run diagnostics to resolve reported issues.
• Install, change, and repair computer hardware and software.
• Follow up to ensure issues are resolved.
• Perform routine system audits and maintain inventory.
• Create, edit, and modify team documentation of systems and workflows.
• Demonstrate effective interpersonal skills.
• Support shared work and other duties as assigned.

Skills

Documentation

Communication

Problem solving

Teamwork

Time management

Willingness to learn

Self-motivation

Interpersonal skills

Adaptability

Education

Associate degree or higher

Job description

Maple City Health Care Center, Inc. is seeking a Help Desk Technician/L1 to join our IT team and support staff across Windows-based systems. You will manage tickets, diagnose issues, and help maintain computer hardware and software, with documentation and clear communication as key duties.

Ideal candidates have at least 1 year in IT, an associate degree or higher, and a willingness to learn new technologies. This on-site role offers growth within a supportive healthcare IT environment.