IT Technician I

tootntotum; Amarillo (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Job summary

Toot'n Totum is seeking an IT Technician Level 1 to deliver responsive technical support and maintenance across multiple systems and devices. The role involves installations, upgrades, troubleshooting, and on-site repairs with on-call coverage and occasional overtime.

Responsibilities include documenting processes, managing inventory, and collaborating with IT leadership to ensure minimal downtime. Associates degree or IT experience is required, with CompTIA A+ preferred.

Qualifications

• Associates degree or equivalent IT education required.
• CompTIA A+ certification or equivalent IT experience preferred.

Responsibilities

• Respond to service tickets promptly and resolve issues to minimize downtime.
• Maintain organized workspace and assist with inventory and decommissioning of old parts.
• Execute tasks as assigned by IT Leadership within timelines and quality standards.
• Work independently with strong self-direction.
• Create comprehensive documentation for procedures and knowledge sharing.
• Leverage on-the-job experience to improve processes and efficiency.
• Communicate status updates clearly with IT Leadership.
• Pursue ongoing professional development and stay current with industry trends.
• Respond to service requests and close on-site after task completion.
• Assist in installation, upgrades, troubleshooting, and repair of devices including desktops, laptops, mobile devices, POS systems, ATMs, NVRs/CCTV, safes, terminals, POTS, VoIP.
• Assist in installing displays and media devices for ads and signage.
• Assist in store remodeling and new store construction builds.
• Uphold company values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, Team-Focused.
• Maintain a service mindset to provide experiences worth repeating.
• Follow all Toot'n Totum policies and procedures.
• Perform other duties as assigned.

Skills

Critical thinking

Problem solving

Communication skills

Organizational skills

Time management

Attention to detail

Troubleshooting

MS Office proficiency

Education

Associates degree in IT Related field

CompTIA A+ or 3 years of IT related experience

Tools

MS Office

Excel

Networking basics

Job description

As an integral member of our IT team, the IT Technician Level 1 is responsible for providing exceptional technical support and maintenance across our diverse range of systems and devices. The successful candidate will respond to service requests, perform installations, upgrades, troubleshooting, and repairs, ensuring seamless IT operations. This role requires a proactive, organized, and resourceful professional with strong problem-solving abilities. This role offers a dynamic opportunity for growth and professional development within a collaborative IT environment. The IT Technician Level 1 will play a pivotal role in ensuring the smooth functioning of our technical infrastructure, contributing to the success of our organization. On-call availability and occasional overtime work are essential to maintain uninterrupted IT operations.

Supervisory Responsibilities

• None

Essential Duties & Responsibilities

• Responsive Service Delivery: Promptly respond to service tickets and ensure timely resolution, ensuring optimal system performance and minimizing downtime. Document processes in OneNote or other ticketing system software.
• Efficient Operations: Maintain a tidy and organized workspace to facilitate efficient operations and foster a conducive environment for problem-solving. Maintain a clean office and job site, including taking out the trash. Help with inventory management and the decommissioning of old parts.
• Task Execution: Execute tasks assigned by the IT Leadership team competently, meeting established timelines and quality standards.
• Independent Proficiency: Demonstrate the ability to complete tasks independently, showcasing a strong aptitude for self-directed work.
• Thorough Documentation: Create comprehensive, peer-reviewed documentation for all procedures, enhancing knowledge sharing and continuity.
• Knowledge Retention: Utilize gained on-the-job experience to continually enhance proficiency and contribute to process improvements.
• Effective Communication: promptly and consistently update assigned work tasks & respond via other communication channels ensuring clear communication with the IT Leadership team.
• Professional Growth: Pursue ongoing professional development through education, peer interaction, research, and reading, staying current with industry trends and best practices.
• Respond to service requests and ensure on-site closure upon task completion.
• Assist in the installation, upgrade, troubleshooting, and repair of various devices, including not limited to: Desktop PCs, Laptops, mobile phones, Tablets, Verifone POS systems, ATMs, NVRs/CCTV, Safes, Western Union Terminals, POTS, VoIP Telephone Systems, and more.
• Assist in installing music players, TVs, video extenders, video splitting, music speakers, and media players for Ads and Menu displays and gas price signs.
• Assist in store remodeling and new store construction builds.
• Demonstrates and embodies the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possesses a service mindset; strives to achieve experiences worth repeating.
• Participates in and follows all Toot'n Totum policies, guidelines, and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Performs other duties as assigned.

Required Skills & Abilities

• Effective critical analysis and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills: strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail and urgency.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Acts with integrity and professionalism.
• Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.
• Experience in basic troubleshooting, low voltage systems, and basic router and switch issues.
• Must be insurable with a valid driver's license, clean driving record, and personal auto insurance.
• Irregular hours and weekends will be required according to the needs of the business.

Education & Experience

• Associates degree in IT Related field
• CompTIA A+ or 3 years of IT related experience

Physical Requirements

• Activity Requirements: Able to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use a keyboard.
• Lifting Requirements: Push, lift, pull and hold up to 70 pounds daily and at times, overhead.
• Hearing Requirements: Able to hear alarms, communication equipment, verbal instructions & machinery.
• Cognitive Requirements: Complex rea

• Paid time off

Additional Information

At Toot 'n Totum, we 're committed to bringing passion and customer focus to the business.

Your Match

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