IT Technician I: Elevate Resort IT & User Support

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 16,531 - 35,817; Full time

Job summary

Fontainebleau Las Vegas is seeking an IT Technician I to maintain workstation integrity and support Members with computer issues.

The role requires knowledge of Active Directory, Microsoft Exchange, and IT security basics, along with strong problem-solving and communication skills. You may work nights/weekends and participate in ongoing infrastructure coordination with the Director of IT Operations.

Qualifications

• Bachelor’s Degree in Computer Science, or related field and/or equivalent combination of education and experience
• Two plus (2+) years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
• Certifications (e.g. CompTIA, A+, Network+, Security+, etc.) preferred
• Excellent IT, communication, and leadership skills
• Excellent diagnostic and problem-solving skills
• In depth knowledge and understanding of IT Security and data privacy principles, and an ability to communicate technical concepts effectively to a varied audience
• Outstanding organizational and time-management skills
• Proven experience as an IT technician or comparable position
• Microsoft 365 Basic Understanding
• Ability to work with non-IT team members to resolve their technology issues
• Ability to open and close tickets for incidents, changes, work orders, etc.
• Ability to create an SOP for certain items that may not be documented and can be used for training purposes
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

Responsibilities

• Assist Members with installation, configuration, and ongoing usability of workstations
• Install, configure, and verify functionality of approved hardware and software using standard operating procedures
• Assist Members with computer problems and answer their questions
• User provision using an array of systems such as Active Directory, Microsoft Exchange, etc.
• Perform initial troubleshooting in person or remotely if needed
• Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
• Replace IT equipment such as monitors, desktops, laptops, etc. when needed
• Reimage desktops and laptops when they need to be refreshed
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Protect customer data outside infiltration through encryption, secure data storage and other necessary needs
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Skills

Customer-focused IT support

Active Directory

Microsoft Exchange

Microsoft 365 basics

Education

Bachelor’s Degree in Computer Science or related field

Tools

Active Directory

Microsoft Exchange

SOP creation

Ticketing systems

Job description

Fontainebleau Las Vegas is seeking an IT Technician I to maintain workstation integrity and support Members with computer issues.

The role requires knowledge of Active Directory, Microsoft Exchange, and IT security basics, along with strong problem-solving and communication skills. You may work nights/weekends and participate in ongoing infrastructure coordination with the Director of IT Operations.