IT Infrastructure Technician

Desert Diamond Casinos & Entertainment; Sahuarita (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Desert Diamond Casinos & Entertainment in Sahuarita, AZ is seeking an IT Support Technician under the IT Infrastructure Manager. The role provides user support, problem analysis, and training for hardware, software, networks, and telephone information systems.

Duties include troubleshooting, maintenance, documentation, and ensuring secure, reliable IT services. The ideal candidate has a high school diploma, 3 years of IT support experience, strong English communication, and the ability to work

Qualifications

• High school diploma or GED with 3 years IT Support experience.
• Experience with hardware, software, networks, and telecommunication systems.
• Ability to pass pre-employment checks and gaming license requirements.
• Knowledge of virtualization, basic networking, and security concepts.
• Ability to communicate technical guidance clearly to users.

Responsibilities

• Performs general problem solving on software, hardware, and telecommunication systems.
• Performs network and system administration tasks including troubleshooting, changes, upgrades.
• Delivers in-depth technical assistance to end users and maintains systems.
• Documents projects and writes/maintains user instructions.
• Maintains records of maintenance and repairs; pursues MCSE or CCNA certification.
• Maintains professional communication and team collaboration.

Skills

Windows OS

Networking basics

Technical writing

Problem solving

Communication

Guest service

Documentation

Security concepts

Office suite

Education

High school diploma or GED

Job description

Under direct supervision of the IT Infrastructure Manager, provides user support, complex problem analysis and resolution through the exercise of independent judgment and the exercise of discretion, in-depth technical assistance, and training for hardware, software, network and telephone information systems. Performs network and system administration functions such as troubleshooting, changes and upgrades. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Performs general problem solving and assistance on software applications, hardware systems and telecommunication systems
• Performs network, system administration, and information security functions such as troubleshooting, changes, and upgrades
• Provides in-depth technical assistance and maintenance support to departmental end users
• Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management.
• Documents projects; writes and maintains user instructions
• Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
• Maintains applicable records of all maintenance and repairs
• Maintains knowledge of current technological developments/trends in area of expertise
• Pursues certification as a Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA) and receives on-the-job training to perform routine network administration functions
• Maintains a good communication with co-workers and maintains a positive and professional work environment
• Contributes to a team effort and accomplishes related results as required
• Performs other related duties as required

Job Requirements:

Minimum Qualifications:

Education and Experience

High school degree or GED; 3 years experience as an IT Support Technician, in-depth technical assistance and training for hardware, software, network and telephone information systems; or a higher IT position within an enterprise organization. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications

• Knowledge of relevant state-of-the-art technology, equipment, and/or systems
• Knowledge of virtualization systems, basic networking, and basic security concepts
• Knowledge of guest service standards and procedures
• Knowledge of computer hardware and software and telecommunication systems
• Knowledge of current developments and technological trends in computer hardware and software
• Knowledge of available computing and/or network hardware and peripheral equipment
• Ability to perform preventive maintenance on computer hardware and software
• Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems
• Ability to determine computer problems and to coordinate hardware and/or software solutionsAbility to demonstrate good critical thinking skills and troubleshooting ability
• Ability to communicate, read, and write clearly in basic English
• Ability to demonstrate outstanding guest service at all times
• Records maintenance skills
• Ability to foster a cooperative work environment
• Technical writing skills
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in an office and Casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.