IT | Infrastructure Technician

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Fontainebleau Miami Beach is seeking an IT Support Specialist to maintain hardware and software for a high-volume hospitality environment. You will install, configure, and troubleshoot PCs, laptops, printers, and network devices while delivering outstanding guest-focused service.

The role requires at least two years of hands-on IT support, familiarity with Windows 10/11, Office 365, and Active Directory, plus a proactive approach to technology and problem solving in a fast-paced setting on site.

Qualifications

• High school diploma or equivalent.
• 2+ years IT support in a high-volume environment.
• Hospitality experience preferred.
• Strong customer service skills.

Responsibilities

• Coordinate and support installation, configuration, and routine maintenance of PC workstations, laptops, printers, and related hardware.
• Troubleshoot hardware, software, and network issues; document resolutions.
• Provide frontline IT support with timely customer service.
• Collaborate with team and escalate as needed.
• Familiarity with Windows 10/11 and Office 365.

Skills

Windows OS

Office 365

Active Directory

Customer service

Troubleshooting

Education

High school diploma or equivalent

Tools

Printer management

Remote desktop

Job description

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsible for supporting the property’s technology infrastructure through the installation, configuration, and maintenance of PC workstations, laptops, peripherals, and basic network connected devices. Provides frontline support for software, hardware, and routine network related issues, ensuring team members receive timely and effective technical assistance. Delivers exceptional customer service while maintaining a reliable and efficient technology environment.

Examples of Duties, includes but is not limited to the following

• Coordinate and support the installation, configuration, and routine maintenance of PC workstations, laptops, tablets, thin clients, printers, and related hardware.
• Provide end-user support by troubleshooting and resolving hardware, software, and network connectivity issues; document resolutions and follow established procedures.
• Collaborate with team members to ensure timely completion of service requests and projects, including contacting vendors for additional technical support or escalation when needed.
• Perform other related duties and responsibilities as assigned by management.
• Familiarity with Microsoft Windows 10/11 Professional and the Microsoft Office 365 suite; basic administration experience is a plus.
• Basic understanding of Active Directory (create, modify, and disable user accounts).
• Basic understanding of network fundamentals (IP addressing, DHCP, VLANs) or an eagerness to learn these concepts.
• Ability to follow documented procedures and elevate issues when appropriate.
• Strong customer service and communication skills when interacting with guests, management, and staff.
• Good organizational skills and the ability to problem-solve in a fast-paced environment.
• Ability to operate and troubleshoot standard office and IT equipment (printers, scanners, POS stations, phones, mobile devices, etc.).
• High school diploma or equivalent required; college coursework or technical training preferred.
• Minimum of two (2) years of hands-on IT support experience in a high-volume or customer-facing environment preferred.
• Hospitality experience is strongly preferred.
• Network+ and A+ certifications, Microsoft Certified Professional (MCP), and/or Microsoft Certified Desktop Support Technician (MCDST) preferred.