IT Technician I

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Granite State Gaming & Hospitality seeks an IT Technician I to provide technical support across our NH properties, troubleshooting computers, printers, network, and gaming systems. You'll assist with onboarding, AV equipment, and digital signage while coordinating with vendors and senior staff.

The role requires basic Windows and networking knowledge, strong customer service, and a willingness to learn casino technology in a dynamic hospitality environment.

Qualifications

• IT support experience or related degree or certifications preferred.
• Basic knowledge of Windows, software, and networking.
• Experience troubleshooting computers, printers, mobile devices, and other equipment.
• Strong customer service and communication skills.
• Willingness to learn casino gaming technology, networking, and cybersecurity.

Responsibilities

• Provide technical support for computers, laptops, printers, phones, and mobile devices.
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain IT equipment.
• Assist with employee onboarding and offboarding, including workstation setup and account access.
• Support casino management systems, point-of-sale systems, audiovisual equipment, and digital signage.
• Assist with network cabling, equipment installations, and technology upgrades.
• Work with vendors and senior IT staff to resolve technical problems.
• Maintain IT equipment records and document support issues.
• Provide onsite IT support across company properties as needed.
• Assist with after-hours maintenance and emergency support when required.

Skills

IT support

Windows knowledge

Networking basics

Customer service

Documentation

Education

IT-related degree

Tools

POS systems

Networking equipment

AV equipment

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

As an IT Technician I, you'll provide technical support to employees, vendors, and casino operations across Granite State Gaming & Hospitality properties. You'll help troubleshoot computer, software, hardware, and network issues while keeping day-to-day technology running smoothly. You'll work with senior IT staff and vendors while gaining experience with casino gaming systems, point-of-sale equipment, networking, and other business technology.

What You'll Do

• Provide technical support for computers, laptops, printers, phones, and mobile devices
• Troubleshoot hardware, software, connectivity, and basic network issues
• Install, configure, and maintain IT equipment
• Assist with employee onboarding and offboarding, including workstation setup and account access
• Support casino management systems, point-of-sale systems, audiovisual equipment, and digital signage
• Assist with network cabling, equipment installations, and technology upgrades
• Work with vendors and senior IT staff to resolve technical problems
• Maintain IT equipment records and document support issues
• Provide onsite IT support across company properties as needed
• Assist with after-hours maintenance and emergency support when required

What You'll Bring

• IT support experience, an IT-related degree, or equivalent certifications preferred
• Basic knowledge of Windows computers, software, and networking
• Experience troubleshooting computers, printers, mobile devices, and other equipment
• Strong customer service and communication skills
• Ability to troubleshoot problems logically and document solutions
• Ability to prioritize tasks and work independently
• Willingness to learn casino gaming technology, networking, and cybersecurity
• Experience in gaming, hospitality, retail, or similar environments is a plus

What We Require

• Ability to obtain and maintain required gaming licenses
• Reliable transportation and ability to travel between company properties
• Ability to lift, move, and install typical IT equipment
• Ability to identify and work with color-coded network cabling
• Ability to communicate clearly by phone and remote-support tools
• Ability to perform hands-on IT work, including installing equipment and connecting cables
• Ability to work in varying environments, including technology spaces and areas with noise or secondhand smoke
• Flexiblity availability, including evenings, weekends, overtime, after-hours maintenance, and varying shifts as needed