Slot Technician

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 42,000 - 68,000; Full time

Job summary

Granite State Gaming & Hospitality seeks an IT Support Specialist to maintain casino floor technology, including gaming machines, CMS systems, and network infrastructure. The role requires hands-on hardware and software support in a fast-paced environment.

You will collaborate with vendors and internal teams to ensure uptime, regulatory compliance, and smooth operation of surveillance, access control, and payment systems.

Qualifications

• 2+ years in IT support or a related role.
• Strong knowledge of networking and PC troubleshooting.
• Ability to manage multiple priorities and work both independently and with teams.
• Excellent communication and problem-solving skills.
• Experience in a casino/hospitality environment is a plus.

Responsibilities

• Install, move, retire, and troubleshoot HHR Electronic Gaming Machines
• Set up and maintain Casino Management System (CMS) data and tools
• Support and maintain network infrastructure (routers, switches, access points, wiring)
• Install and support PCs, ticket redemption and ATM machines
• Maintain A/V equipment, TVs, sound systems, and media players
• Ensure functionality of security systems (surveillance, access control)
• Work with vendors and ensure regulatory compliance
• Document network layouts and configurations

Skills

Networking

PC troubleshooting

Communication

Problem-solving

Casino hospitality experience

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

You'll support the technology behind the casino floor - from gaming machines to network infrastructure. You'll ensure all EGM (electronic gaming machines, slot machines), HHR (Historical Horse Racing) machines, POS systems, surveillance, and other tech systems run smoothly, while working closely with vendors and internal teams.

What You'll Do

• Install, move, retire, and troubleshoot HHR Electronic Gaming Machines
• Set up and maintain Casino Management System (CMS) data and tools
• Support and maintain network infrastructure (routers, switches, access points, wiring)
• Install and support PCs, ticket redemption and ATM machines
• Maintain A/V equipment, TVs, sound systems, and media players
• Ensure functionality of security systems (surveillance, access control)
• Work with vendors and ensure regulatory compliance
• Document network layouts and configurations

What You'll Bring

• 2+ years in IT support or a related role
• Strong knowledge of networking and PC troubleshooting
• Ability to manage multiple priorities and work both independently and with teams
• Excellent communication and problem-solving skills
• Experience in a casino/hospitality environment is a plus

What We Require

• Ability to obtain and maintain a Gaming license
• Must be able to lift up to 50 lbs. and work in an active, variable environment
• Exposure to secondhand smoke and loud environments may occur