IT Technician II

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

A gaming and hospitality company in Rochester, New Hampshire, seeks an IT Technician II to maintain the casino's technology systems and support hardware, software, and networks. Key responsibilities include managing the Casino Management System, setting up network infrastructure, and troubleshooting devices. Ideal candidates will have over 2 years of IT support experience, strong network management skills, and the ability to work independently and in teams. Flexibility to work overtime may be necessary.

Qualifications

• 2+ years of IT support experience.
• Strong knowledge of network infrastructure and administration.
• Proficiency in PC troubleshooting and software support.
• Experience in casino or hospitality environments is a plus.

Responsibilities

• Support and maintain the Casino Management System (CMS) and related hardware/software.
• Set up and maintain network infrastructure (routers, switches, access points, wiring).
• Monitor network and device performance; recommend improvements.
• Maintain firewalls, virtual machines, and vendor-supported applications.
• Install, maintain, and troubleshoot PCs, AV equipment, and POS systems.

Skills

Network infrastructure administration

PC troubleshooting

Communication skills

Problem-solving

Multitasking

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world‑class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first‑class gaming venues in Rochester, Hampton, and Littleton.

What You’ll Expect

As an IT Technician II, you’ll keep the casino’s technology systems running smoothly by supporting hardware, software, networks, and specialized gaming systems. You’ll work with internal teams and vendors to ensure reliable, secure, and efficient tech operations.

What You’ll Do

• Support and maintain the Casino Management System (CMS) and related hardware/software
• Set up and maintain network infrastructure (routers, switches, access points, wiring)
• Monitor network and device performance; recommend improvements
• Maintain firewalls, virtual machines, and vendor‑supported applications
• Install, maintain, and troubleshoot PCs, AV equipment, and POS systems
• Work with security to ensure camera and recording systems meet regulations
• Document network layouts, device configurations, and system passwords
• Assist with system upgrades, installs, and vendor coordination
• Provide reliable connectivity for all casino operations

What You’ll Bring

• 2+ years of IT support experience
• Strong knowledge of network infrastructure and administration
• Proficiency in PC troubleshooting and software support
• Excellent communication, problem‑solving, and multitasking skills
• Ability to work independently and collaboratively
• Experience in casino or hospitality environments is a plus

What We Require

• Ability to obtain and maintain a Gaming license
• Must be able to lift up to 10 lbs. and work in environments with noise, secondhand smoke, and occasional weather exposure
• Flexible schedule and ability to work overtime as needed