IT Technician: Help Desk Lead & On-Call IT Support

City Of Collinsville; Collinsville (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription coverage

IMRF pension

Disability benefits

Tuition reimbursement

Paid holidays

Job summary

City of Collinsville is seeking an IT Technician to provide end-user support and training, maintain hardware and software, and manage the city’s IT infrastructure. The role includes after-hours on-call and weekend emergency responses under the IT Director’s guidance.

You will onboard new users, serve as the primary help desk manager, and report help desk KPIs. A strong background in Windows environments and server operations is required.

Qualifications

• Associate degree or higher with 1+ years' IT support experience.
• Relevant IT certifications preferred.

Responsibilities

• Maintains end-user IT equipment.
• Troubleshoots PCs, printers, mobile devices, IP desk phones.
• Deploys new end-user equipment.
• Maintains and troubleshoots servers; performs upgrades and patching.
• Supports Windows AD, Exchange, and network services (DNS/DHCP).
• Maintains City IP network switches, firewalls, APs, and wireless links.
• Tracks equipment and inventories.
• Provides systems support and testing.
• Makes IT purchasing and policy recommendations.
• Ability to work under pressure and meet deadlines.
• Performs administrative duties as required.

Skills

End-user support

Troubleshooting

Windows AD

Microsoft Exchange

VMware

DNS

DHCP

Network infrastructure

On-call support

Training

KPI reporting

Education

Associate degree in CS/IT

Tools

VMware

Job description

City of Collinsville is seeking an IT Technician to provide end-user support and training, maintain hardware and software, and manage the city’s IT infrastructure. The role includes after-hours on-call and weekend emergency responses under the IT Director’s guidance.

You will onboard new users, serve as the primary help desk manager, and report help desk KPIs. A strong background in Windows environments and server operations is required.