IT Support Technician – Network & Systems

City of Forest Park; Forest Park (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

City of Forest Park is seeking an entry-level Office Associate - IT Support under general supervision of the Information Services Director. You will assist in configuring, updating and running day-to-day IT operations for the City’s network, computers and communications systems.

The role includes maintaining systems, setting up user accounts, diagnosing issues, monitoring backups and supporting security and disaster recovery efforts.

Qualifications

• Associate’s degree (or equivalent experience) required.
• Valid Ohio driver’s license and ability to operate a motor vehicle after hire.
• Must pass CJIS background check to access secure areas.

Responsibilities

• Maintain and operate City IT and communications systems.
• Set up and maintain user accounts and workstations.
• Troubleshoot hardware and software issues; document problems and resolutions.
• Monitor backups and contribute to data protection and disaster recovery.
• Provide end-user IT support (on-site or remote) and training as needed.
• Help develop and implement IT strategies and plans for the City.

Skills

VMware

Scripting

IT operations

Communication

Problem solving

Education

Associate’s Degree in Computer Science/IT

Equivalent experience

Tools

VMware

Job description

City of Forest Park is seeking an entry-level Office Associate - IT Support under general supervision of the Information Services Director. You will assist in configuring, updating and running day-to-day IT operations for the City’s network, computers and communications systems.

The role includes maintaining systems, setting up user accounts, diagnosing issues, monitoring backups and supporting security and disaster recovery efforts.