IT Technician

City Of Collinsville; Collinsville (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription coverage

IMRF pension

Disability benefits

Tuition reimbursement

Paid holidays

Job summary

City of Collinsville is seeking an IT Technician to provide end-user support and training, maintain hardware and software, and manage the city’s IT infrastructure. The role includes after-hours on-call and weekend emergency responses under the IT Director’s guidance.

You will onboard new users, serve as the primary help desk manager, and report help desk KPIs. A strong background in Windows environments and server operations is required.

Qualifications

• Associate degree or higher with 1+ years' IT support experience.
• Relevant IT certifications preferred.

Responsibilities

• Maintains end-user IT equipment.
• Troubleshoots PCs, printers, mobile devices, IP desk phones.
• Deploys new end-user equipment.
• Maintains and troubleshoots servers; performs upgrades and patching.
• Supports Windows AD, Exchange, and network services (DNS/DHCP).
• Maintains City IP network switches, firewalls, APs, and wireless links.
• Tracks equipment and inventories.
• Provides systems support and testing.
• Makes IT purchasing and policy recommendations.
• Ability to work under pressure and meet deadlines.
• Performs administrative duties as required.

Skills

End-user support

Troubleshooting

Windows AD

Microsoft Exchange

VMware

DNS

DHCP

Network infrastructure

On-call support

Training

KPI reporting

Education

Associate degree in CS/IT

Tools

VMware

Job description

The City of Collinsville is accepting applications for a full-time position of IT Technician. Under the direction of the Director of IT, the IT Technician provides end-user support and training as well as maintenance and troubleshooting for computer hardware and peripherals, servers, network infrastructure, telecommunication systems, and the city's software environment. In coordination with the HR department, the IT Technician provides new user onboarding training. The IT Technician serves as the primary help desk manager. The IT Technician reports help desk metrics to the IT Director for KPI reporting. The IT Technician is part of a rotating on-call schedule and is required to respond after-hours and on weekends for IT emergencies.

Job Responsibilities

The duties for this position include, but are not limited to:

• Maintains all of the City's end-user IT equipment.
• Troubleshoots issues relating to PCs/laptops, printers/MFPs, mobile devices, IP desk phones.
• Deploys new end-user equipment.
• Assists with maintenance of both physical and virtual servers; performs software upgrades and patching and troubleshoots technical issues.
• Working knowledge of Windows Active Directory, Microsoft Exchange, VMWare or another hypervisor, DNS, and DHCP required.
• Assists with maintenance, upgrades, and troubleshooting on the City's IP network including switches, firewalls, APs, and point-to-point wireless devices.
• Tracks equipment and materials and maintains inventories.
• Provides systems support, maintenance, and testing for proper upkeep of systems.
• Make recommendations to the IT Director about purchasing decisions and policy changes.
• Ability to work under pressure, meet deadlines, and remain in control in stressful situations.
• Perform administrative duties as required.

Qualifications

At least an Associate Degree in Computer Science, Information Technology, or a related field, 1+ years' experience supporting computer networks and systems, or a combination of education and experience. Relevant IT certification(s) preferred.

Salary and Benefits

Salary range is $54,537.60 to $60,216.00 per year, depending on qualifications. This position is hourly, eligible for overtime and compensation time

• The City of Collinsville offers a comprehensive benefits package, which includes health, dental, vision, and prescription 100% funded by the City for single coverage.
• Payment for opting out of City Health Insurance
• Pension is with the Illinois Municipal Retirement Fund (IMRF) system
• Disability benefits with IMRF
• Student Loan Forgiveness
• Vacation Time, 1 Personal Day/year, and 12 Sick Hours/Month
• Tuition Reimbursement Opportunities
• 11 Paid Holidays

To view more of our benefits please visit: https://www.collinsvilleil.org/departments/employee-benefits

Deadline

To receive full consideration, applications are due by September 30th, 2026. Apply through the City's website at http://collinsvilleil.applicantpro.com/jobs/.