IT Technician: Growth, Hands-On Support, 401k & Benefits

Brent-Industries-LLC; Village of Middleport (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training & Development

Health Insurance

Paid Holidays

Paid Time Off

Attendance Bonus

Employee Discounts

401k with Employer Contribution

401k Profit Sharing

Cash Balance Pension Plan

Disability & Life Insurance

Job summary

Brent Industries in the United States is seeking a motivated IT Technician to join our expanding team. You will be the primary point of contact for technical support, helping keep our hardware and software systems running smoothly and securely.

Duties include help desk problem-solving, hardware and software maintenance, and ensuring devices are up to date with patches and antivirus. A proactive, detail-oriented communicator who can translate issues into practical solutions will thrive here.

Qualifications

• Proficiency with Windows and Android OS
• Basic understanding of Networking protocols, such as TCP/IP, DNS, and DHCP
• Proficiency in Microsoft Excel
• An aptitude for low-level AI models and basic automation tools
• Initiative-taking and able to work independently
• Attention to detail and ability to multi-task
• Critical thinking and problem-solving skills
• Ability to communicate professionally with team members
• Technical support experience or associate degree preferred

Responsibilities

• Help desk: Diagnosing and resolving issues related to hardware and software.
• Hardware Maintenance: Set up, configure, and maintain workstations and network appliances (laptops, tablets, monitors, and peripherals).
• Software Maintenance: Assist in identifying software bugs and work towards permanent fixes.
• Security: Ensure all devices are updated with the latest security patches and antivirus software.

Skills

Windows and Android OS

Networking TCP/IP DNS DHCP

Microsoft Excel

AI/Automation tools

Independent work

Attention to detail

Critical thinking

Professional communication

Technical support experience

Education

Associate’s degree preferred

Job description

Brent Industries in the United States is seeking a motivated IT Technician to join our expanding team. You will be the primary point of contact for technical support, helping keep our hardware and software systems running smoothly and securely.

Duties include help desk problem-solving, hardware and software maintenance, and ensuring devices are up to date with patches and antivirus. A proactive, detail-oriented communicator who can translate issues into practical solutions will thrive here.