IT Technician: Problem Solver, Devices & Security

Brent Industries Inc; Village of Middleport (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Ongoing Training and CareerDevelopment

Competitive Health Insurance

Paid Holidays

Paid Time Off

Monthly Attendance Bonus

Employee Discounts on Parts & Accs

401k with Guaranteed Employer Contrib

401k Profit Sharing

Cash Balance Pension Plan

Disability & Life Insurance

Job summary

Brent Industries Inc. is seeking an IT Technician to join our expanding team. As the primary point of contact for technical support, you will play a key role in maintaining our infrastructure and ensuring our hardware and software systems operate at peak performance.

The ideal candidate is a proactive problem-solver who can translate technical issues into clear solutions for colleagues. A keen interest in Powersports is a major plus!

Qualifications

• Proficiency with Windows and Android OS’s.
• Basic understanding of Networking protocols, such as TCP/IP, DNS, and DHCP.
• Proficiency in Microsoft Excel and related applications.
• An aptitude for "low-level" AI models (understanding prompt engineering or basic automation tools).
• Initiative-taking, able to independently work effectively and efficiently.
• Attention to detail with the ability to effectively multi-task.
• Critical thinking and problem-solving skills.
• Ability to communicate professionally with other team members.
• Technical support experience or associate’s degree preferred.

Responsibilities

• Help desk: Diagnosing and resolving issues related to hardware and software.
• Hardware Maintenance: Set up, configure, and maintain workstations and network appliances (laptops, tablets, monitors, and peripherals).
• Software Maintenance: Assist in identifying software bugs and work towards permanent fixes.
• Security: Ensure all devices are updated with the latest security patches and antivirus software.

Skills

Windows

Android OS

Networking basics

Excel

AI models

Prompt engineering

Automation tools

Initiative

Attention to detail

Critical thinking

Communication skills

Tech support experience

Education

Associate degree preferred

Tools

Excel

Job description

Brent Industries Inc. is seeking an IT Technician to join our expanding team. As the primary point of contact for technical support, you will play a key role in maintaining our infrastructure and ensuring our hardware and software systems operate at peak performance.

The ideal candidate is a proactive problem-solver who can translate technical issues into clear solutions for colleagues. A keen interest in Powersports is a major plus!