IT Technician: End-User & Network Support

CAPA-Columbus Association for the Performing Arts; Columbus (OH); On-site; USD 58,000 - 60,000; Full time

Job summary

The Columbus Association for the Performing Arts (CAPA) is seeking an IT Technician to ensure smooth operation of IT infrastructure across downtown theatres and partner sites in Columbus, OH. You will support end users, manage desktops, servers, printers, and network devices, and assist with security practices.

We value strong troubleshooting, clear communication, and a collaborative approach to resolving issues promptly for colleagues and partners.

Qualifications

• Strong problem solving for IT issues in a hybrid environment.
• Proficiency with Windows and macOS in a mixed AD setup.
• Knowledge of hardware, software, TCP/IP, DNS, DHCP, and switching.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provides expert-level technical support for end-users across multiple locations.
• Diagnoses and resolves IT problems with minimal downtime.
• Collaborates with team to address complex technical challenges.
• Delivers clear, patient explanations of solutions to users.
• Maintains IT documentation and inventory of assets.
• Installs and maintains hardware, software, and network gear.

Skills

Problem solving

Windows & macOS

Hardware & software

Networking basics

Customer service

Communication

Mobility/physical Tasks

Education

Associate degree or IT certification

Tools

VMware VSphere

Active Directory

SharePoint

Exchange

Teams administration

Job description

The Columbus Association for the Performing Arts (CAPA) is seeking an IT Technician to ensure smooth operation of IT infrastructure across downtown theatres and partner sites in Columbus, OH. You will support end users, manage desktops, servers, printers, and network devices, and assist with security practices.

We value strong troubleshooting, clear communication, and a collaborative approach to resolving issues promptly for colleagues and partners.