IT Technician 1 (31471)

The Specialty Alliance; Flowood (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

GI Alliance is seeking an IT Help Desk Technician Level I to provide technical support to practice offices, CBO, and physicians. The role focuses on troubleshooting computer systems, hardware, peripherals, and user accounts.

An Associates Degree or equivalent along with 1–4 years IT experience is required, with A+ certification and additional certs preferred. Travel to offices is expected.

Qualifications

• Associates Degree or equivalent and 1-4 years IT experience.
• Required certification in A+, with additional certification in at least one: Network+, Security+, MCP, CCENT, or VCP.
• Strong troubleshooting and documentation skills.

Responsibilities

• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and system groups.

Skills

Excellent communication skills

Able to multi-task

Proficient technical skills

Education

Associates Degree or equivalent

1–4 years IT experience

A+ certification

Tools

VMware

Job description

Position purpose

Provide technical support to practice offices, CBO, and physicians.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and system groups.

Qualifications

• Familiar with standard concepts, practices and procedures within a particular fields.
• Relies on limited experience and judgment to plan and accomplish goals.
• Ability to multi-task.
• Works under general supervision; typically reports to a project leader or manager.
• A certain degree of creativity and latitude is required.
• Required certification in A+, with additional certification required in at least one of the following: Network +, Security +, MCP, CCENT, or VCP. Even without VCP, a basic understanding of VMWare is preferred.
• Must be able to travel to our offices within and outside of DFW Metroplex.

Education

An Associates Degree or equivalent and 1-4 years of experience in the IT or related field.

Experience

1-4 years of IT, or related field, experience

Additional Qualifications

• Required certification in A+, with additional certification required in at least one of the following: Network +, Security +, MCP, CCENT, or VCP. Even without VCP, a basic understanding of VMWare is preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
• Ability to travel to office locations.
• Must be able to lift up to 50 pounds including carrying this amount of weight up flights of stairs.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran