IT Technician (Tier 1) (24326)

Cantex; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health, dental, and vision insurance

Supplemental benefits (life, etc.)

401(k) with company match

PTO/Sick time

Career growth and advancement

Supportive company culture

Many more employee perks

Job summary

Cantex is looking for a Tier 1 IT Technician in Carrollton, TX to be the first point of contact for technical support. You will manage user accounts, troubleshoot Windows 10/11, AD and Office 365, and support EMR systems like PointClickCare and Homecare Homebase.

This on-site role requires strong communication, reliability, and documentation of interactions, with escalation of complex issues. Hours are Monday–Friday 8:00 AM–5:00 PM, reporting to the Director of Information Technologies.

Qualifications

• Minimum 2 years of experience as an IT Technician, Desktop Support Engineer, or similar role.
• Strong troubleshooting for Windows 10/11, AD, Azure AD, and Office 365.
• Experience with healthcare software (PointClickCare/Homecare Homebase) preferred.

Responsibilities

• Manage user accounts and perform basic updates across multiple platforms.
• Troubleshoot and resolve issues related to Windows 10/11, EMR systems, and web applications.
• Provide remote printer support, mapping, and ticket creation for printer repairs.
• Assist staff with password resets, system access configuration, and application guidance.
• Maintain accurate records of user interactions and service requests in the ticketing system.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay current on healthcare technologies and system updates.
• Support employee onboarding by setting up accounts, access, and devices.
• Work on-site at the Addison office during standard business hours.

Skills

Troubleshooting Windows 10/11

Active Directory

Azure AD

Office 365

Tools

ManageEngine

Job description

Location: Carrollton, TX

Type: Full‑time role, Monday–Friday, 8:00 AM–5:00 PM

Reports to: Director of Information Technologies

What We Offer You

• Competitive pay
• Performance‑based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits

Job Summary

The Tier 1 IT Technician serves as the first point of contact for technical support across Cantex Continuing Care Network. This role provides essential user account management, troubleshooting, and application support for Windows 10/11, Azure AD, Office 365, PointClickCare, Homecare Homebase, and other healthcare systems. The Tier 1 Technician ensures smooth daily operations for clinical and administrative staff by resolving issues quickly, documenting interactions, and escalating complex problems when needed. This position is ideal for a detail‑oriented, customer‑focused IT professional who enjoys helping users and learning new technologies.

Qualifications

• Minimum 2 years of experience as an IT Technician, Desktop Support Engineer, or similar role
• Strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365
• Experience supporting healthcare software (PointClickCare, Homecare Homebase, or similar EMR systems preferred)
• Familiarity with help desk ticketing systems (ManageEngine preferred)
• Excellent verbal and written communication skills
• Ability to guide users through step‑by‑step technical solutions
• Strong problem‑solving skills and a positive, patient demeanor
• Ability to work autonomously in a fast‑paced environment

Essential Functions

• Manage user accounts and perform basic updates across multiple platforms
• Troubleshoot and resolve issues related to Windows 10/11, EMR systems, and web applications
• Provide remote printer support, mapping, and ticket creation for printer repairs
• Assist staff with password resets, system access configuration, and application guidance
• Maintain accurate records of user interactions and service requests in the ticketing system
• Collaborate with internal teams to *escalate and resolve* complex technical issues
• Stay current on healthcare technologies and system updates
• Support employee onboarding by setting up accounts, access, and devices
• Work on‑site at the Addison office during standard business hours
• Perform other related tasks as assigned

Please visit cantexcc.com for more information about our organization.

We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.