IT Field Technician - Thin Client

Apex Systems; Winston-Salem (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401K with company match

Health Savings Account

Job summary

A technology solutions provider is seeking an IT Field Technician to support the deployment and maintenance of hardware across multiple locations in North Carolina. The candidate should have experience with Thin Clients and a background in technical support. Responsibilities include installation, troubleshooting, and providing on-site support. A valid driver's license and reliable transportation are required. The role offers competitive benefits including health insurance and 401K plan.

Qualifications

• 1+ year experience with installing/troubleshooting Thin Clients.
• 2+ years of experience in a technical support role.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Install, configure, and maintain hardware and software at multiple sites.
• Perform troubleshooting for hardware issues.
• Provide on-site technical support and training to client staff.

Skills

Installing/troubleshooting Thin Clients

Hardware deployment

Networking knowledge

Software troubleshooting

Customer-focused communication

Education

Associate’s degree in Information Technology or equivalent

COMPTIA certification

Job description

Overview

IT Field Technician - Thin Client at Apex Systems. Onsite IT Field Technician to support the deployment, maintenance, and troubleshooting of hardware across multiple client locations in the Triad area.

Responsibilities

• Install, configure, and maintain hardware and software at multiple sites.
• Perform troubleshooting and diagnostics for hardware issues, including connectivity, performance, and user access problems.
• Collaborate with IT support teams to resolve technical issues and ensure system reliability.
• Provide on-site technical support and training to client staff regarding hardware and software.
• Conduct routine inspections and preventative maintenance to ensure optimal system performance.
• Document service activities, repairs, and maintenance procedures in a clear and organized manner.
• Respond to service requests and incidents in a timely manner, prioritizing tasks based on urgency and impact.

Experience & Qualifications

• 1+ year experience with installing/troubleshooting Thin Clients such as Wyse Terminals, Chromebooks, Citrix Receivers, etc.
• Associate’s degree in Information Technology or related field, or equivalent work experience; COMPTIA certification preferred.
• 2+ years of experience in a technical support role.
• Proven experience with hardware deployment and related technologies.
• Strong knowledge of networking, hardware diagnostics, and software troubleshooting.
• Ability to work independently and manage multiple tasks effectively.
• Excellent communication skills and a customer-focused attitude.
• Valid driver’s license and reliable transportation to travel between multiple locations.
• Ability to stand, walk, and maneuver within the client’s environments for extended periods; capable of lifting and carrying equipment weighing up to 50 pounds; frequent bending, crouching, and reaching; ability to navigate stairs and confined spaces as needed.

Benefits & Additional Information

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. A 401K with company match after 12 months, Health Savings Account (HDHP), Employee Assistance Program (EAP) with up to 8 free counseling sessions, and other discounts. On-demand training, certification prep, and access to courses and seminars after 6+ months of tenure. Certifications discounts and other perks to associations such as CompTIA and IIBA. A dedicated customer service team and a certified Career Coach are available for consultants.

EEO Employer: Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, protected veteran status, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation to search or apply, please contact our Employee Services Department at the provided email and phone number.

Note: This description reflects the information in the job posting and does not guarantee employment or a job offer.