On-Site Only | IT Desktop Support Technician

Wildflower International, LTD.; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Wildflower International, LTD. is looking for an IT Desktop Support Technician to provide hands-on technical support for employees and customers in Albuquerque. This full-time, on-site role involves troubleshooting hardware and software issues, managing user onboarding, and using Windows Autopilot for device configuration.

The ideal candidate will have over two years of experience in technical support, excellent interpersonal skills, and familiarity with Microsoft 365. Compensation includes an opportunity for travel across Albuquerque and Santa Fe.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Ability to follow established service protocols consistently.
• Able to lift 30 lbs. regularly.

Responsibilities

• Provide Tier 1–2 desktop and endpoint support for internal employees.
• Troubleshoot hardware, operating systems, peripherals, and enterprise applications.
• Manage user onboarding/offboarding, device setup, and account access.
• Prepare, stage, and configure customer devices using Windows AutoPilot.

Skills

Excellent interpersonal skills

Strong troubleshooting skills

Documentation skills

Communication skills

Time management

Organizational skills

Team collaboration

Education

Two or more years of computer technologies field support experience

Current CompTIA, A+, Networking+, Security+ (desired but not required)

Tools

Windows 11

Microsoft 365

IT ticketing systems

Remote access support software

Password manager (LastPass)

Job description

Position Summary

This is a full-time, on-site role. No remote candidates will be considered at this time.

Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

Essential Duties and Responsibilities

• Provide Tier 1–2 desktop and endpoint support for internal employees
• Troubleshoot hardware, operating systems, peripherals, and enterprise applications
• Manage user onboarding/offboarding, device setup, and account access
• Escalate complex issues appropriately and document resolutions
• Prepare, stage, and configure customer devices using Windows AutoPilot
• Validate device readiness for Out-of-Box Experience (OOBE) delivery
• Perform quality testing to ensure devices meet customer and contract requirements
• Assist with endpoint lifecycle management (deployment, refresh, return, disposal)
• Apply standard configurations, security baselines, and updates
• Support endpoint management platforms (Intune, Autopilot, MDM tools)
• Perform modifications, updates, and group policies on customer systems
• Maintain applicable DoE and DoD security protocols
• Support audit readiness, security, and compliance requirements
• Identify opportunities to improve processes, automation, and user experience
• Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values

Job Qualifications/Requirements

• Excellent interpersonal skills to work with customers and management
• Strong troubleshooting, documentation, and communication skills
• Exceptional time management and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Ability to follow established service protocols consistently
• Experience working in a team-oriented, collaborative office environment
• Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas

Education and Experience

• Two or more years of computer technologies field support experience
• Experience providing desktop or endpoint support in a Windows environment
• Windows 11 experience
• Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
• Experience with remote access support software
• Experience with a password manager, preferably LastPass
• Working experience with IT ticketing systems
• Able to lift 30 lbs. regularly
• Desired but not required, current CompTIA, A+, Networking+, Security+