IT - Technical Writer

Finezi Inc.; Oakland (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology and consulting firm located in California is seeking a skilled Technical Writer to develop and maintain comprehensive manuals, standards, and procedures. The ideal candidate will demonstrate 3 to 5 years of experience in technical writing, possess excellent communication skills, and effectively collaborate with both clients and internal teams. Proficiency in Microsoft Office and documentation tools like iGrafx or Visio is essential. This role focuses on creating user-friendly documentation that meets compliance standards and enhances information clarity.

Qualifications

• 3 to 5 years of Technical Writing experience.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and maintain manuals, standards, procedures, and bulletins.
• Collaborate with clients to develop guidance documents.
• Make complex information clear and easy to understand.

Skills

Writing standards and procedures

MS Word

Technical writing

Documentation design

Communication skills

Education

BA/BS in English, Technical Writing, or related field

Tools

iGrafx

Visio

Microsoft Office applications

SharePoint

Job description

• Experience in writing standards and/or procedures.
• Ability to take notes/process and turn into logical steps or requirements in the company format/template.
• Technical Writer develops and maintains manuals, standards, procedures, and bulletins that enable PG&E to maintain compliance with all external and internal requirements, and ensure public and employee safety. Collaborates with, and gathers information from, internal and external clients to develop guidance documents, in an orderly, concise manner, which are typographically, grammatically, and technically correct.
• Take complex technical information and make it clear and easy-to-understand for a non-technical audience. Produces Manuals and Guides, including Standards, Guidelines, Procedure, Process Maps.
• MS Word, Excel, and PowerPoint experience.
• Flowcharts and organization charts development (iGrafx Preferred, Visio is acceptable) Knowledge, Skills, and Abilities Desired.
• High standards for writing, detail, editing, and information design that lead to accurate, concise, usable, highly-polished content.
• User-focused approach to documentation planning, design, and content strategy.

Qualifications:

• BA/BS in English, Technical Writing, or related field; or equivalent work experience.
• Minimum 3 to 5 years of Technical Writing, content management, process improvement, in the development of a wide range of IT documentation deliverables.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team.
• Familiar with PG&E policies and procedures with regard to information technology, and Company Guidance Document Management (GDM) standards.
• Fully competent in Microsoft Office applications and SharePoint.
• Proficient in documentation technologies and processes.
• Good verbal communication skills to collaborate with peers, content owners and collect necessary information for documents.
• Ability to work independently and as part of a team.
• Good multi-tasking, adaptability and organizational skills.