Technical Writer

Microsoft; Honolulu (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

Landis+Gyr, a global energy-management provider, seeks a technical writer to develop and maintain content for products, including user guides, installation manuals, quick-start guides, release notes, and online content.

You will work with software and hardware engineers to ensure accurate documentation, meet tight deadlines, and produce visuals for manuals across multiple releases.

Qualifications

• Three or more years writing technical publications.
• Bachelor's degree in Technical Communications, English, Education, Electrical or Electronic Engineering/Technology or related field.
• Expert written and verbal communication skills.
• Advanced proficiency with Adobe Structured FrameMaker, Acrobat, Illustrator, Photoshop and RoboHelp.
• Advanced proficiency with Microsoft Office Suite for PC platforms.
• Ability to understand and communicate complex technology in a user-friendly manner.
• Familiarity with applicable standards and guidelines.
• Availability to travel occasionally.
• Project management skills.

Responsibilities

• Produce and maintain user guides, installation manuals, quick-start guides, release notes, and online content.
• Collaborate with software and hardware engineers to ensure complete, accurate technical documentation.
• Meet deadlines in a fast-paced, detail-oriented environment.
• Create urgent alert and bulletin documentation for timely release.
• Produce illustrations and graphics for technical documentation.
• Develop content plans and milestones for end products.
• Evaluate software/hardware during documentation to identify issues from a customer perspective.
• Design and develop HTML/XML-based help systems for software.
• Create presentations in alternative formats (training, video, web docs).
• Edit and maintain templates for technical documents.
• Coordinate off-site printing and release scheduling.
• Provide guidance to junior writers and ensure smooth project handoffs.
• Compile monthly metrics detailing departmental performance.
• Manage documentation projects for large, high-profile customers.

Skills

Technical writing

Communication skills

Ability to work independently and in a

Project management

Creative problem solving

Education

Bachelor's degree in Technical Communications or related field

Tools

Adobe FrameMaker

Acrobat

Illustrator

Photoshop

RoboHelp

Microsoft Office

Job description

Company Overview

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. In FY2021 we avoided more than 9million tons of CO₂, and we are committed to achieving carbon neutrality by 2030. With sales of USD1.5billion in FY2021, Landis+Gyr employs around 6,500 talented people across five continents.

Role Summary

As a technical writer within our fast‑paced, high‑production environment, you will develop new and maintain existing content and documentation for Landis+Gyr products, including user guides, installation manuals, quick‑start guides, release notes, and online content.

Responsibilities

• Work closely with software and hardware development engineers to produce and maintain complete, accurate technical documentation.
• Meet deadlines in a fast‑paced, detail‑oriented environment.
• Create urgent alert and bulletin documentation as needed for timely release and publication to address emergent problems.
• Produce illustrations and graphics (vector and raster) for technical documentation.
• Obtain scope, content, and schedule for desired end products and develop plans and milestones to achieve success.
• Operate and evaluate software and hardware during the documentation process from a customer standpoint to identify bugs, inconsistencies and problems that need addressing before final system release.
• Work with engineers, programmers and product managers to improve software and hardware functionality and usability.
• Design and produce HTML/XML‑based help systems for software.
• Create presentations in alternative formats such as computer‑based interactive training, video training and web‑delivered documentation.
• Design and develop templates for technical documents.
• Edit manuals and other technical documentation produced by other writers.
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines.
• Compile monthly metrics detailing departmental performance.
• Manage documentation projects for large, high‑profile customers (complex project management skills required).
• Handle departmental operations such as off‑site printing of released documentation, engineering change orders and scheduling of releases.
• Provide technical direction, oversee, help and guide less experienced or junior writers.
• Ensure a smooth transition of departing writers’ projects and workflows to a replacement writer.

Qualifications

• Three or more years (minimum) of experience writing technical publications.
• Minimum of a bachelor’s degree in Technical Communications, English, Education, Electrical or Electronic Engineering/Technology or a related field.
• Expert written and verbal communication skills.
• Advanced proficiency with Adobe Structured FrameMaker, Acrobat, Illustrator, Photoshop and RoboHelp.
• Advanced proficiency with Microsoft Office Suite for PC platforms.
• Ability to work independently and within a team environment.
• Digital photography experience.
• Ability to understand and communicate complex technology in a user‑friendly manner.
• Positive professional attitude and readiness to work.
• Familiarity with applicable standards and guidelines.
• Availability to travel occasionally.
• Project management skills.

Education Requested

Must have a bachelor’s degree in Technical Communications, English, Education, Electrical or Electronic Engineering/Technology or related field.