Technical Writer - San Antonio

Strategic Staffing Solutions (S3); San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Strategic Staffing Solutions (S3) is seeking a Technical Writer to capture and document discussions from Major Incident Debriefs and Tiger Team discussions in San Antonio, Texas. This role involves preparing detailed documents, maintaining procedures in SharePoint, and collaborating with Problem Managers.

Required qualifications include 5 years of experience in technical documentation, along with IT knowledge and project management experience. The position is essential for ensuring clarity and consistency in technical communications within the organization.

Qualifications

• 5 years of experience in technical documentation.
• 3 years of previous IT knowledge.
• 1 year of project management experience in IT.

Responsibilities

• Attend and document all Problem Management Debriefs and Tiger Team discussions.
• Prepare formal Debrief / Tiger Team Summary documents.
• Maintain Problem Management Procedures in SharePoint and Wiki sites.

Skills

Technical documentation

IT knowledge

Project Management

Adobe Professional

Job description

Strategic Staffing Solutions (S 3 ) is headquartered in Detroit and was founded in 1990. We are financially strong with more than $300 million in sales annually, an additional $85 million in managed services and more than 20 years of consistent growth and profitability. We have depth and size. We are ranked 17th among the largest staffing firms in the US by Staffing Industry Report and have a database of more than 500,000 resources with industry specific knowledge across all IT disciplines.

We provide the following services to Fortune 500 companies and FTSE100 customers around the world in the agricultural, energy/utility, financial, government, healthcare, insurance and retail distribution industries:

• Staff augmentation
• Information technology consulting
• Customized, flexible solutions
• Managed service programs
• Desktop support
• Call center technology
• Quality assurance

Job Description

TECHNICAL WRITER

REQUIREMENTS

• Technical documentation (including formal procedures, training documentation, software or hardware user manuals) – 5 years
• Previous IT knowledge – 3 years
• Project Management (preferably in IT space) – 1 year
• Adobe Professional

DAY TO DAY RESPONSIBILITIES

• Attend all Problem Management Debriefs and Tiger Teams
• Document in detail the Debrief /Tiger Team discussion, action items, and attendees; if needed ask for clarification during the discussion
• Review all Action Items with meeting participants prior to meeting end
• Prepare formal Debrief / Tiger Team Summary document and collaborate with Problem Managers
• Attend and document in detail the weekly MI Review Meeting discussion, action items, and any updates given by leadership
• Document and maintain Problem Management Procedures as needed in SharePoint and Wiki sites
• Assist with organization of the Problem Management Public and Team file shares
• Attend and document meeting discussion from staff meetings including SME’s/ process discussion from internal departments

Looking for Tech Writer position in the Problem Management space. This would be a role to capture and document items from Major Incident Debriefs and Tiger Team discussions.

Additional Information

All your information will be kept confidential according to EEO guidelines.