COMPUTER SUPPORT TECH (MN) - 2ND SHIFT

Keytronic; Oakdale (MN); On-site; USD 54,453 - 70,000; Full time

Job summary

Keytronic is seeking a full-time IT Support Specialist in Oakdale, MN. This role involves installing and supporting personal and networked computer systems, providing helpdesk support, and addressing hardware issues.

Ideal candidates should have an associate’s degree and at least two years of relevant experience. Responsibilities include troubleshooting, installation of software, and managing hardware controls. The position requires effective communication and the ability to multi-task in a fast-paced environment.

Qualifications

• Two years of computer hardware and software support experience required.
• Ability to read and interpret technical instructions is essential.
• Proficient in using word processing, spreadsheet, and database software.

Responsibilities

• Install and set up computers, notebooks, and peripheral components.
• Troubleshoot network issues and provide helpdesk support.
• Manage software and hardware controls and licenses.

Skills

Computer hardware support

Network troubleshooting

Technical reporting

Software installation

Education

Associate’s degree in business or computer science

Tools

Word processing software

Spreadsheet software

Database software

Job description

Job Details

Job Location: Oakdale MN - Oakdale, MN 55128

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $54,453.00 - $70,000.00 per year

Shift: 2nd Shift

Job Category: Information Technology

Responsibilities

• Purchase, set up, and install personal computers, notebooks, handheld devices, telephones and peripheral components.
• Install or assist in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Load specified software packages such as operating systems, applications and utility programs into computer.
• Troubleshoot and diagnose basic network issues, computers and their associated peripherals.
• Provide helpdesk support, delivering IT services to corporate users.
• Install patches and upgrades as required.
• Help manage cell phone accounts, ordering, set up and troubleshoot cell phone issues.
• Manage hardware and software controls and licenses.
• Provide telephone support to clients, including set-up and troubleshooting of office phones.

Physical Demands

The employee is regularly required to sit; use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift and/or move up to 25 pounds, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The employee will regularly multi‑task between projects, be required to move throughout the office building, and effectively communicate.

Work Environment

The environment is fast‑paced; time‑pressed, and requires accuracy. The normal environment is quiet and typical of an open cubical setting with some areas that may be louder at times. The employee may also work near moving mechanical parts and be exposed to fumes or airborne particles.

Minimum Qualifications

• Associate’s degree in business, computer science, or some related computer‑oriented field, and two years of computer hardware and software support experience; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business and professional journals, and technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, supervisors, and employees.
• Ability to apply mathematical concepts to routine tasks.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to operate a computer and use word processing, spreadsheet, and database software.
• Knowledge of network cards, jumpers, interrupt levels, board addresses; PC hardware; network software; and how they interrelate.
• Knowledge of networks, protocols, network topology, and how packets are transferred.

Preferred Qualifications

• Ability to read, write, and speak Spanish, Vietnamese, and/or Chinese.

EEO Statement

KeyTronic is an EOE/M/W/VET/Disabilities employer.