IT Technical Support Specialist

PERSPECTIVES CORPORATION; North Kingstown (RI); On-site; USD 39,000 - 44,000; Full time

Job summary

Perspectives Corporation seeks an IT Technical Support Specialist to deliver reliable user support across Rhode Island locations. You will maintain computer systems, troubleshoot hardware and software, manage user accounts and assist with deploying new IT solutions.

The role includes weekend coverage for critical system issues and requires a degree in IT with hands-on help desk experience. A valid driver’s license and reliable transportation are needed.

Qualifications

• Degree in Computer Science or Information Technology.
• 2 years of experience in providing computer support.
• Strong installation, configuration and troubleshooting skills.

Responsibilities

• Provide technical support to computer and network users in a HIPAA-regulated environment.
• Maintain, troubleshoot and repair computer systems, hardware and peripherals.
• Assist with deployment of new systems, software and hardware.

Skills

Help desk support

Troubleshooting

Documentation

Independence

Teamwork

Multi-tasking

Time management

Strong organizational skills

Education

Degree in Computer Science or Information Technology

Tools

Microsoft

VMware

Android

iOS

Dell SonicWall VPN

Active Directory

DNS

DHCP

Barracuda Web Filter

Office Suite

Job description

$28.85/hour and Excellent Benefits Package

OVERVIEW

The IT Technical Support Specialist provides technical support within a HIPAA-regulated environment to the Information Technology Department, assisting users and maintaining technology equipment across agency locations from North Smithfield to Westerly, Rhode Island.

This position delivers comprehensive and reliable support to computer and network users under direct supervision. Will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Documents, maintains, upgrades, and replaces hardware and software as needed. Supports and manages user account information, including access rights, security, and system group memberships. Assists with the implementation and deployment of new systems, software, and hardware.

Includes providing limited weekend coverage for critical system failures and emergencies.

REQUIRED QUALIFICATIONS

• Degree in Computer Science or Information Technology
• 2 Years of experience in providing computer support
• Strong computer skills including installation, configuration and troubleshooting experience.
• Help desk experience providing users with telephone, remote and on-site technical support
• Management and Tracking of Hardware/Software Inventory
• Experience with writing User Documentation/Instructions
• Highly Motivated
• Detail oriented
• Able to prioritize and multi-task
• Strong organizational skills
• Able to work independently as well as in a team
• Valid driver’s license, insured vehicle
• Must have reliable transportation

PREFERRED QUALIFICATIONS

• Microsoft, VMWare, Android, IOS
• Dell Sonic Wall Firewalls / VPN
• Server and network maintenance, Active Directory, NTFS permissions, DNS, DHCP, Avast Antivirus, Email, etc.
• Barracuda Web Filter and Backup
• Dell Desktops & Laptop Computers
• Wireless Connectivity / Routers/ Access Points
• Microsoft Office Suite

BENEFITS

In addition to a creative and collaborative work environment, Perspectives offers a generous benefits package that includes:

At Perspectives, we listen to people's ideas, see their talents, and assume unlimited potential. We invest in our employees and support their career development by providing the resources to make it happen!

Here are just a few ways we give back to our dedicated professionals: