Systems & Security Administrator - On Site

High Point & Affiliated Organizations

New Bedford (MA)

On-site

USD 40,000 - 51,000

Full time

27 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

403(b) Retirement Plan

Education days

Job summary

High Point & Affiliated Organizations is seeking a Systems & Security Administrator to manage on-site IT infrastructure, including Windows Server, AD, and security tooling across Southeast Massachusetts programs.

Reporting to the Director of IT Systems & Security, you will support VMware/Hyper-V environments, Azure AD, and 365 services, while maintaining documentation, HIPAA-aligned practices, and incident response processes, with occasional travel to sites.

Qualifications

Bachelor's degree or equivalent technical experience in IT-related fields.
At least 3 years in system administration, network operations, or IT security roles.
Strong knowledge of Microsoft 365, Azure AD, Windows Server, virtualization, and AD services.
Experience configuring firewalls, switches, wireless APs, and endpoint security tools.
Experience with monitoring tools, network analyzers, and logging platforms.
Excellent troubleshooting, documentation, and communication skills.
Valid driver’s license and reliable transportation for cross-site support.

Responsibilities

Administer Windows Server environments, including AD, DNS, DHCP, shares, and GPOs.
Monitor and support Microsoft 365 and Azure AD for availability and policy compliance.
Provide Tier 3 support for escalated infrastructure or security issues.
Collaborate on system rollouts, troubleshooting, and documentation of new tech.
Configure and monitor firewalls, switches, VPNs, and endpoint protection platforms.
Maintain up-to-date network diagrams reflecting active configurations.
Oversee virtualization environments (VMware/Hyper-V), provisioning and patching.
Manage security tools and incident response documentation and post-incident reviews.
Assist with disaster recovery planning and backups; support business continuity.
Help onboarding/offboarding by managing user identities and access permissions.

Skills

Troubleshooting

Documentation

Communication

Driver's license

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Azure AD

Windows Server

VMware/Hyper-V

Job description

Systems & Security Administrator

Program & Location

IT Department/New Bedford

Education & Experience

Bachelor's degree in information technology, Computer Science, Cybersecurity, or a related field or equivalent technical experience

Pay Range: $29/hr-$37/hr (education & experience dependent)

Status: Full Time

Schedule: Monday - Friday, 9am - 5pm

This position requires you to be On Site and travel to our different programs, New Bedford, Brockton, Plymouth and Hyannis

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Requirements

The Systems and Security Administrator is responsible for the administration, monitoring, and security of the agency’s IT infrastructure. Reporting to the Director of IT Systems & Security, this role provides critical systems-level support and ensures the operational stability and protection of servers, networks, cloud services, and cybersecurity tools. This position works closely with the Senior IT Technician and IT Support Manager to resolve escalated support issues, implement infrastructure improvements, and support new system rollouts. The Systems and Security Administrator also maintains documentation, monitors network utilization, and ensures best practices are followed in accordance with industry and compliance standards.

Duties And Responsibilities

Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, file shares, and Group Policy Objects (GPOs).
Monitor and support Microsoft 365 and Azure AD services, ensuring availability, secure access, and policy compliance.
Provide Tier 3 support for escalated technical issues from the Senior IT Technician and IT Support Manager, especially for issues requiring infrastructure or security-level intervention.
Collaborate with the IT Support Manager to support advanced troubleshooting, system rollouts, and documentation for new technologies.
Assist with the configuration, maintenance, and monitoring of firewalls, switches, VPNs, wireless networks, and endpoint protection platforms.
Maintain current network topology documentation, including physical and logical network maps, and ensure diagrams reflect active configurations.
Monitor network utilization and performance to identify bottlenecks, suspicious activity, or capacity concerns.
Administer virtualization environments (VMware, Hyper-V), including provisioning, patching, and resource management.
Manage security tools such as endpoint protection, MFA, encryption, log management, and vulnerability scanners.
Respond to and document security incidents; participate in investigations, resolution, and post-incident reviews.
Monitor system logs and firewall traffic for abnormal behavior or potential threats, escalating to the Director of IT Systems & Security as needed.
Support disaster recovery planning, system backups, and business continuity practices.
Maintain infrastructure‑related documentation, including system configurations, installation guides, and administrative procedures.
Assist with onboarding/offboarding processes by managing user identities, group membership, and access permissions.
Ensure that patching and firmware updates are applied on a routine basis across infrastructure components.
Participate in compliance audits and enforce policies that meet HIPAA, NIST, and other applicable security standards.
Work with external vendors and service providers to support implementations, coordinate upgrades, and resolve support escalations.
Stay current with industry trends, security threats, and new technologies relevant to systems and infrastructure.
Participate in the on-call rotation and be available for after-hours support during system outages, maintenance, or emergencies.
Perform other related duties as assigned by the Director of IT Systems & Security.

Qualifications

Required:

Bachelor's degree in information technology, Computer Science, Cybersecurity, or a related field—or equivalent technical experience.
At least 3 years of hands-on experience in system administration, network operations, or IT security roles.
Strong knowledge of Microsoft 365, Azure AD, Windows Server, virtualization (VMware/Hyper-V), and Active Directory services.
Proficiency in configuring and maintaining firewalls, switches, wireless access points, and endpoint security tools.
Experience working with system and security monitoring tools, network analyzers, and logging platforms.
Excellent troubleshooting, documentation, and communication skills.
Valid driver’s license and reliable transportation for support across agency locations.

Preferred

Certifications such as CompTIA Security+, Network+, Microsoft Certified: Azure Administrator, Cisco CCNA, or equivalent.
Experience working in healthcare or nonprofit IT environments.
Familiarity with compliance frameworks such as HIPAA, NIST CSF, or SOC 2.
Experience with scripting (PowerShell, Bash) for automation and system tasks.
Exposure to cloud security controls and identity management best practices.

Working Conditions/Occupational Exposure

Primary work is performed in an office or hybrid environment with occasional travel to on-site agency locations.
Regular exposure to confidential and sensitive information requiring strict compliance with HIPAA and organizational security policies.
Participation in on-call rotation for emergency support.
Occasional evening or weekend hours may be required for system maintenance, upgrades, or incident response.

Physical Requirements

Must be able to lift up to 40 lbs (e.g., servers, networking hardware, UPS units).
Ability to work in server rooms, under desks, and in other confined or elevated areas.
Prolonged use of computer and office equipment.
Occasional use of ladders and hand tools for hardware or cabling installations.
Must be able to drive between multiple agency sites.

Benefits