IT & Technical Support Coordinator

Uloop Inc.; Miami (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Uloop Inc. is seeking a detail-oriented IT & Technical Support Coordinator in Miami to manage hardware and software assets, user onboarding and offboarding, and serve as the internal contact for our external IT provider.

You will track equipment inventory, manage mobile devices and carrier accounts, and ensure smooth operation by coordinating with vendors and IT staff. Strong organizational skills and clear communication are essential for success.

Qualifications

• 1–3+ years in IT support or similar operations role.
• Comfortable with computers, mobile devices, and basic troubleshooting.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Excellent communication with employees and vendors.
• Experience with inventory tracking systems or asset management tools.
• Experience with mobile device/carrier accounts (e.g., Verizon, AT&T) a plus.
• Familiarity with Microsoft 365 or Google Workspace administration, or MDM tools a plus.

Responsibilities

• Manage inventory of computers, desktop phones, iPads, and other equipment.
• Oversee cell phone inventory, activations, upgrades, and carrier accounts.
• Track software subscriptions and license renewals.
• Set up equipment and accounts for new hires; offboard departing employees.
• Liaise with the outside IT support provider; submit and track tickets.
• Provide basic first-line tech support before escalation.
• Maintain organized records of equipment, subscriptions, and vendor contacts.

Skills

IT support

Organization

Communication

Vendor coordination

Multi-tasking

Microsoft 365/Google Workspace admin

Asset management

Tools

Asset mgmt tools

MDM tools

Spreadsheets

Carrier accounts

Job description

We are looking for a detailed-oriented and productive IT & Technical Support Coordinator to manage our company’s technology assets, employee onboarding/offboarding process, and act as the internal point of contact for our outside IT support provider. This is a great opportunity for someone who is organized, tech-savvy, and enjoys keeping operations running smoothly behind the scenes.

Responsibilities

• Manage inventory of computers, desktop phones, iPads, and other equipment
• Manage cell phone inventory (activations, upgrades, carrier accounts)
• Track and manage software subscriptions and license renewals
• Set up equipment and accounts for new hires; manage offboarding (equipment retrieval, access removal) for departing employees
• Serve as the internal liaison with our outside IT support provider; submit and track tickets/projects
• Provide basic first line tech support before escalating to outside IT
• Maintain organized records of equipment, subscriptions, and vendor contacts

Qualifications

• 1-3+ years of experience in IT support, technical coordination, or a similar operations/admin role
• Comfortable working with computers, mobile devices, and basic troubleshooting
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities and follow through on tasks independently
• Excellent communication skills, both with employees and outside vendors
• Experience with inventory tracking systems, spreadsheets, or asset management tools a plus
• Experience with mobile device/carrier account management (e.g., Verizon, AT&T) a plus
• Familiarity with basic networking, Microsoft 365/Google Workspace administration, or Mobile Device Management tools a plus