IT Systems Admin

Freestate Electric, LLC; Laurel (MD); On-site; USD 55,000 - 65,000; Full time

Job summary

Freestate Electric, LLC is seeking an IT professional for in-office support in Laurel, MD. You will work with the Support Department and Senior Systems Administrator to gain hands-on experience with networking, servers, mobile devices, cloud tech, and telecom systems.

Ideal for someone early in their IT career who takes initiative, researches solutions, and drives issues to resolution. You will learn, be guided, and contribute to IT process improvements while delivering user support.

Qualifications

• 1–2 years of experience supporting Windows client operating systems.
• Some experience with Windows Server environments and basic administration.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and cabling.
• Experience with Active Directory/Entra ID and user administration.
• Familiarity with VoIP technologies and backup principles.
• Ability to troubleshoot hardware, OS, and apps while protecting data.
• Strong communication and documentation skills; team-oriented and dependable.

Responsibilities

• Provide technical support for workstations, software, peripherals, and connectivity issues.
• Monitor and troubleshoot systems, applications, network infrastructure, Windows servers, and VoIP; escalate as needed.
• Configure and deploy computers and mobile devices (iPhones/iPads).
• Assist senior IT staff with networking, server, cloud and infrastructure projects.
• Research issues, identify solutions, and suggest IT process improvements.
• Create and maintain technical procedures and user documentation.
• Develop and deliver employee training on iPads and Microsoft 365 apps (SharePoint, Outlook, Excel, Word, OneNote).

Skills

Windows OS

Networking basics

AD / Entra ID

VoIP basics

Hardware & peripherals troubleshooting

Documentation & procedures

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Exchange Online

Job description

Position Summary

We are seeking a motivated, dependable IT professional with a solid technical foundation, a positive attitude, and a strong desire to learn. Working closely with our Support Department and Senior Systems Administrator, you will gain hands‑on experience with networking, servers, mobile devices, cloud technologies, and telecommunication systems.

This is an excellent opportunity for someone early in their IT career who takes initiative, research solutions independently, and takes ownership of problems through resolution. We value curiosity, clear communication, teamwork, and a commitment to improving IT processes and user support. You do not need to know everything on your first day, but you should be eager to learn and receptive to guidance.

Responsibilities

• Provide technical support for workstations, software, peripherals, and connectivity issues.


• Monitor and troubleshoot company systems, applications, network infrastructure, Windows servers, and VoIP services; elevate issues when appropriate.


• Configure and deploy computers, iPhones, iPads, and other technology equipment.


• Assist senior IT staff with networking, server, cloud, and infrastructure projects.


• Research technical issues, identify solutions, and recommend improvements to IT processes and support.


• Create and maintain technical procedures and user documentation.


• Develop and deliver employee training on iPads, Microsoft 365 applications—including SharePoint, Outlook, Excel, Word, and OneNote—and company or industry-specific software.


• Provide professional, helpful support to employees at all levels of the organization.

Qualifications and Skills

• Approximately 1–2 years of experience supporting Microsoft Windows client operating systems.


• Some experience with Windows Server environments and basic administration.


• Basic understanding of networking, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and network and telecommunications cabling.


• Experience with Active Directory and/or Microsoft Entra ID, including basic user and account administration.


• Familiarity with VoIP technologies and backup principles, including monitoring, review, and recovery testing.


• Ability to troubleshoot hardware, operating systems, and applications, and to repair or recover systems while protecting company data.


• Strong problem-solving, organizational, time-management, and communication skills, including the ability to document procedures clearly.


• Dependability, sound judgment, and the ability to work independently and collaboratively.


• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent education and relevant experience will also be considered.

Additional experience or familiarity with Windows 11, Microsoft 365, Exchange Online, Microsoft Office applications, iOS, iPadOS, and advanced desktop troubleshooting is preferred.

Work Environment and Other Requirements:

• This position is 100% in office.


• Must successfully complete a criminal history background check.


• Valid driver’s license and ability to travel locally as needed.


• Ability to lift to 50 pounds.


• Availability for occasional evening or weekend work for scheduled maintenance, upgrades, emergencies, or IT projects.

Compensation

Salary range: $55,000–$65,000 per year, based on experience and qualifications.