IT Technical Support Analyst - Hands-on IT & Networking

State of Louisiana; Metairie (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Louisiana State Board of Practical Nurse Examiners seeks an IT support professional to provide technical support for hardware, software, networking, applications, and state-issued equipment. This hands-on role offers exposure to multiple IT areas and opportunities to solve challenging problems.

Ideal candidates have 3+ years in IT or an equivalent education/experience mix; multiple education pathways are described in the requirements.

Qualifications

• Three years of IT experience or equivalent combination of education/experience.
• Associate's/Bachelors with IT exposure options noted in requirements.
• Experience substitution via IT-related coursework may apply.

Responsibilities

• Provides end user hardware, software, networking, and application support.
• Maintains inventory and asset records; processes requisitions and deliveries.
• Monitors network and application performance; assists with root-cause analysis.
• Determines solutions for support requests; guides junior staff.
• Updates work orders and trains end users on supported technologies.

Skills

Troubleshooting

Customer service

Technical knowledge

Teamwork

Organization

Education

Associate's degree in IT

Bachelor's degree in IT

Bachelor's degree with IT coursework

30+ sem hrs in IT/CS/ENG/Analytics

Tools

None

Job description

The Louisiana State Board of Practical Nurse Examiners seeks an IT support professional to provide technical support for hardware, software, networking, applications, and state-issued equipment. This hands-on role offers exposure to multiple IT areas and opportunities to solve challenging problems.

Ideal candidates have 3+ years in IT or an equivalent education/experience mix; multiple education pathways are described in the requirements.