IT TECHNICAL SUPPORT ANALYST 1-3 (CPG)

State of Louisiana; Metairie (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Louisiana State Board of Practical Nurse Examiners seeks an IT support professional to provide technical support for hardware, software, networking, applications, and state-issued equipment. This hands-on role offers exposure to multiple IT areas and opportunities to solve challenging problems.

Ideal candidates have 3+ years in IT or an equivalent education/experience mix; multiple education pathways are described in the requirements.

Qualifications

• Three years of IT experience or equivalent combination of education/experience.
• Associate's/Bachelors with IT exposure options noted in requirements.
• Experience substitution via IT-related coursework may apply.

Responsibilities

• Provides end user hardware, software, networking, and application support.
• Maintains inventory and asset records; processes requisitions and deliveries.
• Monitors network and application performance; assists with root-cause analysis.
• Determines solutions for support requests; guides junior staff.
• Updates work orders and trains end users on supported technologies.

Skills

Troubleshooting

Customer service

Technical knowledge

Teamwork

Organization

Education

Associate's degree in IT

Bachelor's degree in IT

Bachelor's degree with IT coursework

30+ sem hrs in IT/CS/ENG/Analytics

Tools

None

Job description

OUR MISSION

The mission of the LSBPNE is to protect the health, safety and welfare of the public by providing reasonable assurance that persons who practice practical nursing are competent, ethical practitioners with the necessary knowledge, skills and abilities appropriate to the title and role of the licensed practical nurse.

OVERVIEW OF THE ROLE

Provides technical support for hardware, software, networking, applications, and state-issued equipment while assisting users and resolving technical issues.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Communication and customer service
• Technical knowledge and adaptability
• Organization
• Ability to work together and part of a team

This is a diverse, hands-on role that provides exposure to multiple areas of IT and opportunities to solve challenging problems.

Experience Requirements

• Three years of experience in information technology;
• Six years of full-time work experience in any field plus one year of experience in information technology;
• An associate's degree in information technology plus one year of experience in information technology;
• A bachelor's degree plus one year of experience in information technology.
• A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties

• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.

• Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.

• Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.

• Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.

• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.

• Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies.

Position-Specific Details

Appointment Type: Probational Appointment - up to 24 months

Career Progression: This position does participate in a Career Progression Career.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For further information about this vacancy contact:
Christina Costanza
Louisiana State Board of Practical Nurse Examiners
[e-mail]
504-838-5791