IT Technical Support Analyst 1/2/3

Grambling State University; Baton Rouge (LA); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

CDL premium pay up to $2.00/hr

Job summary

Louisiana State Police is seeking an IT Technical Support Analyst to join the Mobile Communications Services team. The role focuses on building and supporting faster telecommunications and data systems for statewide voice and data networks.

You will perform maintenance, installations, and diagnostics for radio and data equipment, maintain dispatch systems, and configure network devices. A progression path exists from IT Analyst 1 to 3, with a 7:30–4:00 schedule and CDL premium pay.

Qualifications

• Three years of IT experience.
• Six years of total full-time work experience with at least one year in IT.
• An associate's degree in information technology plus one year of IT experience.
• A bachelor’s degree plus one year of IT experience.
• A bachelor’s degree with twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year toward the six years of full-time work experience. Max substitution: 120 semester hours (four years).
• Certification in an approved area may be substituted for education/experience at hire or promotion, from a Certificate of Eligibles.

Responsibilities

• Performs preventative maintenance on multiple radio tower sites and related systems (generator, HVAC, alarms, antennas).
• Install, optimize, and modify various communication system components and statewide network.
• Diagnose and repair vehicular and portable radio/mobile data equipment.
• Support critical operations and emergency equipment deployments.
• Possess knowledge to modify and install software/templates of portable radios, mobile radios, and mobile data terminals.
• Maintain dispatch center systems including voice recorders and radio consoles.
• Configure routers, switches, WAN bridges, wireless devices, and other network components in local and remote terminals and servers.

Skills

Three years IT experience

Six years total work experience

IT experience substitution rules

Education

Associate's degree in Information Technology

Bachelor's degree in Information Technology

Bachelor's degree with 24 semester hours in IT/CS/ENG/Math/Business Analytics

Experience substitution policy (30 semester hours = 1 year)

Job description

At Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.

We’re looking for an IT Technical Support Analyst to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Technical Support Analyst will help to drive innovation to ensure seamless communication support for our agency and its partners.

Qualifications:

• Three years of experience in information technology;
• Six years of full-time work experience in any field plus one year of experience in information technology;
• An associate's degree in information technology plus one year of experience in information technology;
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an IT Technical Support Analyst, you will:

• Performs preventative maintenance on multiple radio tower sites, including the following systems; standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters that are part of a statewide voice and data communications network
• Perform installations, optimizations, and modifications of various communication system components and statewide voice and data communications network
• Diagnosis and repair of vehicular and portable radio/mobile data equipment
• Support critical operations and emergency equipment deployments
• Possess a broad understanding of programming, modifying, and installing software/templates of portable radios, mobile radios, and mobile data terminals
• Maintain dispatch center communication systems including: voice recorders, radio consoles, and mobile data interfaces
• Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3.

Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.

Compensation:The compensation depends on qualifications and experience. This position is eligible for CDL premium pay of up to $2.00 per hour. The minimum biweekly salaries are listed below:

• IT Support Analyst 1 - $1797.61
• IT Support Analyst 2 - $1923.19
• IT Support Analyst 3 - $2057.61

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

For further information about this vacancy, contact:

Contact: Human Resources/Elyssa Schexsnayder

Email: [e-mail]