ELECTROMECHANICAL MAINTENANCE TECHNICIAN - IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (OTS/PSS #50537407)

Division of Administration-Office of Technology Services; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Division of Administration/Office of Technology Services in Baton Rouge, LA, is seeking a skilled IT professional for statewide production print and mail system support. This role requires advanced technical expertise and leadership in complex IT environments.

You will provide guidance to technicians, collaborate with vendors, and contribute to the documentation and training efforts across the enterprise IT footprint.

Qualifications

• Four years of experience in information technology or equivalent.
• Six years of full-time work experience in any field plus two years IT experience.
• An associate or higher degree in IT with practical IT experience.
• A related master’s degree with IT experience.

Responsibilities

• Provides highly complex technical support for statewide enterprise communications technologies (production print and mail systems).
• Acts as technical lead for complex end-user technologies, collaborating with vendors on systems development and maintenance.
• Leads development and documentation of standardized procedures for complex support tasks; publishes reports on production print and mail functions.
• Leads training on production print and mail services and develops training materials for staff.
• Other duties as assigned.

Education

Associate's degree in information technology

Bachelor’s degree in information technology or related field

Bachelor’s degree + 2 years IT experience

Master’s degree + 1 year IT experience

Four years IT experience

Six years IT experience in any field + 2 years IT experience

Twenty-four semester hours in IT, computer science, engineering, math, or business analytics + 1 year IT experience

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Production Support Services. Req 227319

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Four years of experience in information technology; OR
• Six years of full-time work experience in any field plus two years of experience in information technology; OR
• An associate's degree in information technology plus two years of experience in information technology; OR
• A bachelor’s degree plus two years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
• A master’s degree plus one year of experience in information technology.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Provides highly complex technical support as needed for statewide enterprise consumer communications technologies, such as production print and mail systems. Serves as a technical reference for team members on moderately complex issues and by assisting in the triage of work tasks for other operators and technicians. Serves as a technical lead for highly complex end user technologies by collaborating with vendors on systems development, configuration, and maintenance.
• Serves as a technical lead by providing highly complex hardware and software technical support for statewide information technology print, mail, and data systems. Provides guidance to lower-level technicians in resolving complex technical issues specific to print or mail hardware.
• Participates in the development and documentation of standardized procedures for highly complex technical support tasks. Develops and publishes highly complex reports pertaining to production print and mail functions and technologies.
• Serves as a technical lead for providing training on highly complex production print and mail services and technologies. Develops training materials and schedules and conducts training of lower-level staff.
• Other duties.

Position-Specific Details

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a “State as a Model Employer” for People with Disabilities.

Career Progression: This position does participate in a Career Progression Group.

Compensation

Compensation: The salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Systems Technician 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

• IT Statewide Systems Technician 2
• IT Statewide Systems Technician 3
• IT Statewide System Technician 4

For further information about this vacancy, contact:
Danielle Martin
HR Analyst
Division of Administration/Office of Human Resources
email: [e-mail]