Communications Officer 1,2, or 3

State of Louisiana; Baton Rouge (LA); On-site; USD 40,000 - 56,000; Full time

Job summary

Louisiana State Police is seeking a Communications Officer to accurately receive, document, and transmit critical information for law enforcement operations. The role supports public safety and officer safety during emergency and non-emergency calls, using centralized computer systems and databases.

The ideal candidate should have experience in transmitting/receiving messages or relevant clerical training, and be prepared for a 12-hour rotating shift with probationary appointment and potential

Qualifications

• Six months of experience in transmitting and receiving messages by radio or in administrative services.
• Six months of training in a business or clerical curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

Responsibilities

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Skills

Communicating Effectively

Demonstrating Accountability

Focusing on Customers

Accepting Direction

Building and Supporting Teams

Demonstrating Initiative

Learning Actively

Education

Six months of experience in transmitting and receiving messages by radio/administrative services

Six months of training in a business/clerical curriculum

Fifteen semester hours of college training

Job description

Our mission as Louisiana State Police Regional Communications Officers is to foster safety, efficiency, and unity by providing exceptional communication and support services to law enforcement agencies, communities, and the citizens of the State of Louisiana. Communication Officers are dedicated to upholding the highest standards of professionalism, integrity, and compassion in our work.

LSP is looking for a Communications Officer 1/2/3 to join our team and support our mission. A Communications Officer 1/2/3 is responsible for accurately receiving, documenting, and transmitting critical information and instructions. Communications Officers play a vital role in providing assistance to the public and officer safety when responding to emergency and non-emergency calls for service. The incumbent also utilizes law enforcement computer systems and databases and performs assigned duties within the Communications Center.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers:The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work towards achieving a common goal.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

• Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:

• All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
• An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Position-Specific Details:

• Appointment Type: Probational
• Career Progression: This position may be filled as a Communications Officer 1/2/3
• Work Schedule: Work hours are 12-hour rotating shifts, two weeks days/two weeks nights.
• Compensation: The salary offered will be determined based on qualifications and experience. Additionally, this position is eligible for premium pay of up to $2.00 per hour.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

Name of Contact Person: Joel Sunsin

Human Resources/Human Resources Analyst B

Mailing Address: 7979 Independence Blvd., Baton Rouge, LA 70806

Phone Number: 225-925-6068