IT Technical Support Analyst

Lancesoft; San Jose (CA); On-site; USD 74,390,000 - 78,523,000; Full time

Job summary

Lancesoft in San Jose, CA is seeking a Technical Analyst to support on-site employees and remote users. You will work with IT, Executive users, and teams across Network, Server, and Information Security.

The role emphasizes ticketing, onboarding/offboarding, and image management on Windows 11 and Mac OS, with training provided and opportunities for certification reimbursement.

Qualifications

• High School Degree required.
• 0-2 years of experience; training provided.
• Willingness to learn and be part of a team.
• Experience with computers is considered beneficial.

Responsibilities

• Follow established procedures to manage the ticketing system queue for tier 2 desktop support for local and remote staff.
• Maintain onboarding and offboarding per SOPs.
• Configure and maintain computers imaged with Windows 11 and MAC OS; perform advanced troubleshooting of Microsoft applications.

Skills

Communication

Teamwork

Willingness to learn

Education

High School Degree

Tools

Windows 11

MAC OS

Microsoft Applications

ServiceNow ITSM

Active Directory

Job description

Shift

Mon to Fri - 8am to 4pm

Duration

0- 09+ months contract with possible extension

Education Requirement

High School Degree required

Pay

$26.38 per hour on W2.

Experience

0 to 2 years of experience (any relevant experience with computers will be considered, however some experience will be preferred) - training will be provided as well.

Job Summary

Looking for somebody that is willing to learn and be part of a team. The Technical Analyst is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site and remote technician, working closely with our Executive users, Business Apps, Network, Server, and Information Security groups. This position reports to the IT Manager, IT Service Americas and is part of the Information Technology team located in San Jose California and will be an on-site role.

In this role, you will have the opportunity to:

• Provide excellent hands-on support to the employees working from the San Jose office.
• Develop your career with on-the-job training with learning and certification reimbursement.

Essential Requirements

• Follow established procedures to independently manage the ticketing system queue to provide tier 2 desktop support for internal staff working locally and remotely.
• Maintain onboarding and offboarding following standard operating procedures.
• Configure and maintain computers imaged with Windows 11 and MAC OS including advanced troubleshooting including Microsoft Applications.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Sitting or standing for long periods may be necessary.
• Some lifting (greater than 25 pounds) might be necessary;IT employees occasionally must lift at least 50 pounds.

It would be a plus if you also possess previous experience in:

• Active Directory Management
• ServiceNow ITSM Ticketing
• Executive Support
• Knowledge article creation