IT Technical Support Analyst

North Carolina State University; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

NC State University is hiring an IT Technical Support Analyst to deliver advanced IT desktop support, resolve complex issues, support enterprise endpoint management, and assist with technology projects and Audio/Visual support for the College of Veterinary Medicine.

The role requires a Bachelor's degree with 1-2 years IT experience; strong Windows/Mac troubleshooting, SCCM/Jamf experience preferred, plus Linux/Intune/AD/GP and classroom tech/video conferencing skills are a plus.

Qualifications

• Bachelor's degree with 1-2 years IT experience or equivalent.
• Strong troubleshooting in Windows and Mac OS; SCCM/Jamf experience preferred.
• Linux support, Intune, Active Directory, Group Policy, and classroom tech/video conferencing are a plus.

Responsibilities

• Provide advanced hands-on and remote IT desktop support for Windows and Mac OS devices, printers, and mobile devices.
• Serve as escalation point for Tier 1 staff and student IT workers.
• Support enterprise endpoint management and Audio/Visual systems in classrooms and events.
• Assist with technology deployment projects, hardware refreshes, and office moves.
• Troubleshoot networking and telephony issues, including VoIP deployments.

Skills

Windows support

Mac OS support

Printers & mobile devices

Remote support

Escalation handling

Education

Bachelor's degree in IT or related field

Tools

SCCM

Jamf

Active Directory

Group Policy

ServiceNow

Intune

Job description

NC State University is hiring an IT Technical Support Analyst. The role involves delivering advanced IT desktop support, resolving complex technical issues, supporting enterprise endpoint management, and assisting with technology projects and Audio/Visual support for the College of Veterinary Medicine's faculty, staff, and students.

Highlights

• Provide advanced hands-on and remote technical support for Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
• Serve as escalation point for Tier 1 support staff and student IT workers.
• Utilize enterprise management tools including SCCM, Jamf, Active Directory, Group Policy, and ServiceNow.
• Troubleshoot networking and telephony issues, including VoIP deployments and infrastructure-related problems.
• Assist with Audio/Visual system setup, maintenance, and support in classrooms and event areas.
• Participate in technology deployment projects, hardware refresh initiatives, and office moves.
• Required education: Bachelor's degree with 1-2 years of relevant IT experience or equivalent combination.
• Strong troubleshooting skills in Windows and Mac OS environments; experience with SCCM and Jamf preferred.
• Preferred skills include Linux support, endpoint management platforms like Intune, Active Directory, Group Policy, and experience with classroom technology and video conferencing.
• Compensation range: $60,000 - $65,000 annually.