OIT Managed Desktop Support Analyst

North Carolina State University; Raleigh (NC); On-site; USD 64,000 - 68,000; Full time

Job summary

North Carolina State University is seeking an OIT Managed Desktop Support Analyst to provide expert workstation and peripheral support across the OIT Managed Desktop Service. You will troubleshoot hardware, software, OS, and networking issues while coordinating with users and IT teams to deliver high-quality technical assistance.

The role requires knowledge of Windows and Apple endpoint configuration, Active Directory, ServiceNow, and IT security practices.

Qualifications

• Bachelor’s degree with one year IT experience, or Associate’s degree with three years, or High School equivalency with six years in IT.
• Valid North Carolina Driver’s License within 30 days of hire.
• Annual salary range provided: $63,800 to $68,000.

Responsibilities

• Supports and troubleshoots workstations, laptops, and peripherals within OIT Managed Desktop Service.
• Uses tools like SCCM and Jamf Pro for system management and deployment.
• Communicates effectively with end users and IT staff to resolve issues promptly.
• Participates in application support, system integration, and networking tasks as a senior member.
• Manages project tasks, prioritizes work, and may lead project teams.

Skills

Windows endpoint

macOS endpoint

Active Directory

ServiceNow

IT security practices

End user support

Education

Bachelor’s degree with IT experience

Associate’s degree with IT experience

High School equivalency with IT experience

Tools

SCCM

Jamf Pro

Job description

NC State University is hiring an OIT Managed Desktop Support Analyst. This role involves providing comprehensive support for workstations and peripherals in the OIT Managed Desktop Service, including troubleshooting, configuration, and customer service. The analyst actively resolves hardware, software, operating system, and networking issues while collaborating with users and IT teams to ensure high-quality technical support and project participation.

Highlights

• Supports and troubleshoots workstations, laptops, and peripherals within OIT Managed Desktop Service.
• Uses tools such as SCCM and Jamf Pro for system management and application deployment.
• Communicates effectively with end users and IT staff to resolve technical issues promptly.
• Participates in application support, system integration, and networking tasks as a senior support team member.
• Manages project tasks, prioritizes work, and may lead project teams.
• Requires knowledge of Windows and Apple endpoint configuration, Active Directory, ServiceNow, and IT security practices.
• Bachelor’s degree with one year IT experience, Associate’s degree with three years, or High School equivalency with six years in IT required.
• Valid North Carolina Driver’s License mandatory within 30 days of hire.
• Annual salary range provided: $63,800 to $68,000.
• Works under Technology Support Services department providing technology consulting and managed desktop services across NC State University campus.