IT Technical Lead- Technical Onboarding and Inventory Specialist

USLI; Wayne (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values innovation and collaboration! As an IT Services Technical Onboarding and Inventory Specialist, you will play a crucial role in ensuring new hires are equipped with the right tools and knowledge to succeed. This position offers you the chance to make a meaningful impact by improving onboarding processes and providing exceptional support to team members. With a commitment to community values and a vibrant work culture, this role is perfect for someone who thrives in a dynamic environment and is eager to contribute to a diverse and inclusive team. Don't miss the opportunity to shape the future of IT services!

Benefits

Performance-based bonuses

100% medical benefits for full-time employees

80% medical benefits for eligible part-time employees

Profit-sharing program

Free lunch daily while onsite

Over 450 annual personal and professional development courses

Qualifications

• 3+ years of application support or comparable experience.
• Proven customer service mindset with clear communication.

Responsibilities

• Provide ongoing technical support and troubleshooting.
• Ensure new hires have necessary technical setups.
• Create and maintain onboarding documentation.

Skills

Technical Support

Attention to Detail

Problem Solving

Communication Skills

Organizational Skills

Adaptability

Education

3+ years of application support experience

Tools

Computer Hardware

Software Applications

Operating Systems

Job description

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Notice: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. However, USLI reserves its right to provide employment-based immigrant visa assistance on a discretionary basis.

Explore USLI's extensive company benefits, perks, and more below!*Not applicable to External Customer Program

IT Services — Technical Onboarding and Inventory Specialist, Technical Lead

Location: Wayne, PA

Team: IT Operations

Job Type: Information Technology

FT/PT Status: Full Time

Job Title: IT Services — Technical Onboarding and Inventory Specialist, Technical Lead

Location: Wayne, PA

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: You will handle community member onboarding/offboarding and maintain accurate inventory records, conducting physical counts and implementing efficient inventory control procedures. You will communicate status updates with leadership and ensure top-notch service. You will maintain new hire setup templates and update leadership across the company. You will provide training and tutorials for new hires on using their computer equipment and contacting IT Services. You will investigate workflow improvements and develop functional solutions.

Key Responsibilities:

• Technical assistance: Provide initial and ongoing technical support, troubleshooting issues and offering workarounds
• System/Software setup: Ensure new hires have the necessary technical setup, including hardware, software and access to company systems
• Resource creation: Develop and maintain onboarding materials, including manuals, guidelines and password documentation
• Problem solving: Diagnose and resolve technical problems, escalating issues if needed
• Training and guidance: Provide training and guidance on using company tools and software
• Documentation: Create and maintain documentation for onboarding, offboarding and people change processes and resources
• Communication: Answer employee questions regarding policies, resources and technical issues
• Coordination: Coordinate with other teams to ensure a seamless onboarding process

What You’ll Bring:

• Attention to detail: Careful attention to detail to ensure accurate onboarding/offboarding processes and documentation
• Technical proficiency: Strong understanding of computer hardware, software and operating systems
• Problem solving: Ability to diagnose and resolve technical issues quickly and efficiently
• Communication: Excellent verbal and written communication skills, including the ability to explain complex technical concepts in a clear and concise manner
• Organizational skills: Ability to manage multiple tasks and prioritize effectively
• Adaptability: Ability to learn new technologies and systems quickly

Qualifications:

• Minimum of three years’ application support or comparable experience
• Proven customer service mindset
• Clear and concise communication with both technical and non-technical users
• 9 a.m. to 5 p.m. ET working hours

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer fulltime and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses. Explore more company benefits .

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.